OUTRIGGER Waikiki Beach Resort

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Hotel: We didn't like being woken up at 9am by housekeeping to ask if she could clean the room. One day we were almost ready to leave when she knocked at 9am and asked if she could clean the room. I said we'll be out in a minute. She came right in with vacuum and cleaning bucket and went back to cart for more supplies, we hadn't left the room yet. That was so RUDE. My daughter was still getting ready. We've stayed here every year for years. Housekeeping would wait until we left and then went into the room to clean. They never woke us up. They were also renovating all over the hotel. Noise would start as early as 6:30am right above us, drilling and a lot of knocking and tapping; I always thought someone was at the door. Otherwise, our newly renovated room was beautiful and always clean. Eating at Duke's was also very good. Staff on the 1st floor were always very nice and check in was quick and easy.

Rooms have been newly renewed, with the bathroom merged into the space to create a sense of openness while removing privacy during preparation. Imagine sharing a room with a friend of the opposite sex, a family member, or a stepson or daughter, where no one has privacy while dressing. The shower soaps are fragile and fall during use; water pressure is low; and there is no separate light for the toilet, so using it requires lighting the entire room because no partition or dedicated bathroom light exists. Additionally, hallway light leaks through the gap between the door and frame. As a further issue, we were charged a resort fee on top of a hotel under construction—rather than being offered a discount for the inconvenience.

Hotel under renovation, lots of noise. No gym available.

I have never stayed in a hotel that had so many friendly and helpful staff. Hotel is right on the beach and the restaurant is top notch too.

Major construction going on in rooms and lobbies. Lots of noise Monday through Saturday. Staff was excellent. Room was cleaned every day. Pool and beach excellent. Wait staff and restaurants excellent. Great location in Waikiki.

We needed an iron and couldn’t find one in the room. We asked the housekeeping staff and left to get lunch. When we got back in our room the ironing board and iron were already in our room.

Location . Located on the beach. Extensive construction going on at this facility. A LOT of construction noise. Lost power to the hotel for 6 hours. And the T,V, kept going in and out of reception.

The hotel was undergoing renovations, so I had to use an off-site gym, but everything else was great.

The resort was under construction for extensive renovations. As such, the lobby, check-in area and some of the other common areas were plywood and didnt give the "wow" factor you'd expect from an Outrigger. There were also quite a few blindspots in the walkways and you have to be careful when turning corners. Additionally, throughout the day there was persistent construction noise. This isnt a huge deal if you're off property exploring and site-seeing, but it sure made taking a nap or relaxing at the pool a bit of a challenge. The staff did the best they could to keep guests comfortable and the amenities they offered in partnership with their sister properties gave us plenty to do. My recommendation is to take advantage of the lower rates, all of the available amenities, look for beach areas free of construction noise, and use white noise or noise-cancelling technology if trying to nap or sleep in.

Location Uncomfortable bed

Had a wonderful stay. We did the prime rib buffet and it was good. Nachos by the pool were good. Hula pie— hands down the best! The hotel staff were amazing even with our flight being cancelled they booked us a discounted room and were very gracious. We appreciate all they did.

Exceptional

Excellent staff and accommodations!!

Staff

The hotel is undergoing extensive renovation. We were not advised of this when we booked . There was constant building noise some even at 2am. There were a number of facilities not in use. We paid premium rates for the hotel and there should have been a discount for the missing amenities and noise.

We love this Hotel

We will come back for sure. Convenient location, easy to access to city, beach park and other attractions near by.

Everyone was super friendly and the hotel was well maintained. Loved that it was right on the beach

Superb