Courtyard Hot Springs

Nice location and really clean rooms.

Room and common areas were clean. Good location, close drive to the downtown area of Hot Springs. Lake not far, close dining options.

Everything was great! Wonderful hotel experience

Breakfast was not included which i was not aware of until we checked in. room would not cool down below 69 degrees and rooms were listed as king size beds all three rooms were queen size beds. Very deceptive and would not use Marriot again for work due to this.

Exceptional

Very good

Nothing! It was excellent.

It was very good and clean

Very clean, comfy beds and super friendly staff!

Exceptional

Comfortable

It was clean , and near attractions and restaurants The rooms were very small

I have a family of five and looked forward to staying at such a high rated hotel. We booked the suite and at first everything looked wonderful, but as we settled in we found that the fridge was unplugged and would take 8 hours to just get cold. As we were only staying one night this prevented us from keeping our children’s snacks and drinks refrigerated. The kids were very much looking forward to swimming in the indoor pool, but that didn’t work out as the smell of chlorine was overpowering and the pool was extremely cloudy- to the point that my children who had brought googles from home - could not see each other underwater - just 4 feet away. We didn’t stay in more than ten minutes due to the level of chlorine causing their skin to get red and itchy and patchy. Food could also not be delivered to the hotel. The wanted to take the children outside to see the firepit the evening we stayed but it was surrounded by a large group of drunk adults. Extremely disappointed in the entire experience especially since the cost was well over $200 for a single night.

Nothing

Everything brand new, the staff was amazing with us Nothing

.

Excellent hotel. Clean room. Perfect location.

Exceptional

Location and value Nothing

Everything was great, only one complaint. We stayed on the top floor and immediately when getting off the elevator there was a mildew/wet/ moldy smell. We assumed the carpet had been flooded at some point. The room itself was fine. Just everytime we entered the hall way we were slammed with smell.