Courtyard Hot Springs

Everything was great, only one complaint. We stayed on the top floor and immediately when getting off the elevator there was a mildew/wet/ moldy smell. We assumed the carpet had been flooded at some point. The room itself was fine. Just everytime we entered the hall way we were slammed with smell.

Location and value Nothing

Very quiet location off the main road. Clean comfortable room.

Breakfast from Starbucks was good. This was the extra item we paid for. It would have been nice to have a complimentary breakfast available.

Exceptional

It was clean and the staff were very friendly.

The staff was EXCELLENT and so friendly and helpful. everything was great except the temperatures. The room didnt get cold enough and the LOBBY WAS FREEZING. Could not sit in lobby where food was cuz it was too cold.

Close to activities and food. Friendly staff and clean rooms. The sofa bed needs updating you can feel the springs and they are not very clean looking.

Most of the staff were really nice and the hi holdel Well, we didn't get there until about 830 at night, and he said something about the system changing, so he never got our room in the system. So we never got keys. So anytime we needed to go in and out of the room, we had to get a member of the staff to use their card. Come all the way up to the 4th floor and let us in the room. So it's kind of like you were hostage in a room because you didn't want to keep calling the staff back up there to let you in and out. Then, I did not get the room that I paid for I paid for the king one bed suite and just got a regular one bedroom. After holding back twice because I didn't wanna leave the room. I finally had to and go to the car to get something I come back in need to go upstairs. And he told me I had to wait because there was a line which was fine, then I turned around. So I talked to my family and he hollowed my name and said, come on! and I told my family, "y'all give me a second, I'm gonna go up there". I mean, probably about 15 seconds. He goes up and leaves me and so I run to the next elevator to catch him and he never comes to my room. I had to call the front desk and get someone to let me in. It was fixed the next afternoon by someone who was sweet, but they never compensated me from the wrong room since I paid extra. Also, THE COUCH WAS A HARD AS ROCKS

Amazing stay, very courteous staff, good quiet location near to Down town.

Superb

The most important item in a hotel is the bed. Our bed was extremely soft and saggy. . We woke with backs hurting and unrested

Superb

Room was nice size. Loved the walk-in shower and it had great pressure. Low noise levels throughout halls. Close to restaurants

Superb

Close to downtown and friendly staff.

Stayed at different places while traveling ..did not eat breakfast because it was not complimentary and the coffee was almost clear with basic coffee creamer and sugar ..the staff was very friendly and accommodating but for the price breakfast should have been included…also the bathrooms had signs asking you to reuse your towels ..the parking lot had signs park at your own risk with no cameras seen other than one behind a tree

Clean, spacious and updated.

We were in Hot Springs to urgently get my son's passport. This was the perfect place to stay for all of the above, but it was also close to the Passport office, shopping, and restaurants.

Exceptional