MainStay Suites Indianapolis Northwest - College Park

The booking indicated a "grab and go" breakfast, but none (or coffee) was offered.

The room was clean but there wasn’t any staff around and no breakfast that was advertised I would not stay there again.

They were in the process of remodeling so everything was a little bit of a mess

Newly remodeled

It felt like they opened up that day, but it’s on par with any hotel I’ve been too.

Well... they are renovating the whole thing. My room was very nice and quiet and clean. No elevator as its being installed to bring building up to code. It had a very... urban thug vibe when I pulled with a chickenhead prowling the lot. The driveway was very '87 Beirut with deep chugholes everywhere supposedly to be renovated also. For the price for one night and location to restaurants, it was okay. I'll give it a couple years before considering another stay.

The hotel was under renovation, so there were quite a few things out of order. I had to go next door to get myself checked in, and had to wait 5 minutes for someone to come to the desk to be helped. The toilet set in our room was only half attached, and the sink drain was plugged. Upon checking out, I had to wait another 5 minutes for someone to show up to get checked out. Not the worst experience I’ve had, and I do understand there are renovations taking place.

there was no room the hotel was closed due to construction

This location is not safe. People are at the front desk asking for their money back; and that they cannot continue to stay.

They canceled the booking as we went to checkin. Shady place, horrible front desk. Stay away for family and especially those with kids. Heaven for the druggies

Arrived to the hotel, they had no power in part of the hotel and had flooding in the lower level, so they cancelled all the reservations. Probably for the best, as the lobby stank of smoke and mold, and had multiple unpatched holes in the drywall

No AC on a 92 degree day. Wouldn’t refund. Wouldn’t move rooms. Hotels.com assistance non-existent

I was told they were booked up and didn’t understand why Expedia kept sending people. I had to spend more money finding a motel .

There was no elevator and all the rooms were upstairs. And then there was not any cart to help with baggage which made it extremely hard to get stuff to and from the room

Location and bed was comfortable Loud kids running up and down the hallway. Dog barking all night. Small tv that couldn’t be seen from the bed.

The smell in the stair way. The bed comforter was more like a sheet not really good quality.

First, I got there they didn’t have the room that I reserved. They gave me a room. It smelled like cigarettes already in it very dirty and then didn’t even have the sufficient amount of beds that were needed. Then the machine they used to create the cards to get into the room doesn’t even work well I will. I had to make several trips up and down the stairs. OK then they found a room where I can get two beds. OK wish we went in there. heater doesn’t work, smell like cigarettes the place was legitimately dirty. The second bed was so bad that you can physically see the bedsprings and feel them as you lay on the bed. Then I asked if we wore my options if I can get accommodated, they basically said they can refund me, but I would get my money in two weeks so my options were to stay in that room or find another hotel on top of the money. I’ve already spent. Then when I got there, I had to play security deposit for the room Still never received it. then I didn’t even have Linning for the secondary bed so the guy just handed me a bunch of sheets no blanket cause they didn’t have anymore and on top of that sheets had blood stains on them so that I was so disgusted I didn’t even sleep with them. It was very cold outside. Woke up as sick as a dog just because I didn’t have money for another hotel. i’m not exaggerating, but the day was about 13° outside and it felt about the same inside. There was a lot of lizards and I’m pretty sure the receptionist at the front desk knew about it.

Ruby I believe was her name at the front desk was very kind and helpful.

The staff was very helpful. I think his name was christian was very good to me.

It wasnt a deluxe room with a queen bed and a sofa sleeper....they got rid of the sofe sleepers and the bed was a full size