GRAND STAR HOTEL PREMIUM

Elevator only one and other two not working Noisy i hear them people next room

good sea view high floor connecting family room clean room nice personnel service different types of cheese at breakfast - on the first day hotel gave us bottom family room near housekeeper room and loud elevator, with non-working Wi-Fi - front desk and technician cannot fix wi-fi problem - breakfast was the same all the days, please add more fruits, cakes, different drinks - swimming pool not clean, also dark out there

I hated the staff

Near the taksim square Lift is not working properly building is just looking like old it was not as in pictures shown

hOTEL IS IN RENOVATION, POOR BREAKFAST, receptionist not very helpful, dust everywhere, only good thing is the location

I stayed at Grand Star Hotel from June 15–20 and had a great experience. The hotel has the best location near Taksim, with a beautiful sea view from my room. The breakfast was fresh and tasty, and the staff were friendly. As a nice gesture, they gave me a tarte as a goodbye gift. I really enjoyed my stay!

Everything is perfect and very kindly staff.

I didn't really like the hotel I stayed at. The food is not very good, the variety is limited, and the service is poor. The hotel is very noisy, and the massage and sauna areas are not clean or well-maintained. Additionally, not everything is properly provided as expected. Overall, a disappointing experience.

Location is good room with magnificent Bosphorus view. Breakfast was special and own served. Staff helpfull.Thanks

Disappointing

Poor breakfast (few options for a 4* hotel), old/shabby furniture.

Perfect place near from all and very friendly

Wonderful stuff and very friendly

Very dirty hotel and swimming was not working Breakfast nothing only eggs hotel staff very rude

View was OK -Hygiene was disaster -Very loud -Hair and dirt in food -Staff and manager very unfriendly -Equipment of a disaster old and rusted -Cats in restaurant -selling prostitutes (hiding as Spa and Massage)

Nice hotel, beautiful view on Bosporus, really good Turkish breakfast. We have received a free room downgrade after half an hour waiting (system failure, maybe they thought we wouldn't come) though we have notified the hotel, that we arrive almost at dawn. I have asked to put my ice battery to freezer, but it was put into the fridge. Curtain was too small, so the continuous flashlight from outside (coming from a huge advertising panel) could not be avoided.

Location Breakfast is too busy

the location is perfect, the reception Team is wonderful and helpful

We most liked the location and the view from the small balcony. Also we most liked the staff at breakfast area. In general, we most disliked the current management and the way this hotel is managed. Without mentioning specific people because some staff did attempt to help us. For example they failed to handle a small fire that occurred in the kitchen, and after that everything went into ciaos and failed. I second what other reviewers mentioned about safety at the hotel. The hotel itself needs overhaul. For example there was a bed with a missing leg. one broken chair etc. AC wasn't working on day one, they had to change our room. No hot water, no room telephone, and no internet. Only after 4 days things started to be fixed but still telephone wasn't fixed until we checked out. Finally, it is not advisable that some hotel staff seems to write reviews of the hotel = conflict of interests.

Only location The hotel is very bad regarding many aspects as follows: 1- The receptionist cannot understand English except for the Iranian guy of the night shift. 2- The hotel safety is questionable since they had a fire the day before our arrival, the hot water was not working for 3 days and i have to take a shower with very cold tap water. The internet was not working as well for same duration. 3- The internal telephone inside the room is not working during my 8 days stay at the hotel so i cannot communicate with the reception, room service etc... When i asked how to communicate with them, they gave me WhatsApp number , guess what! they didn't answer my messages on Whatsapp!!!! so each time i have to go to reception! 4- The Hotel reception is a disaster itself, crowdy, noisy, old furniture, no AC, it is even worse than a street! 5- The breakfast is veryyyyyy poor. 6- Some lamps are not working in the room, the towels are perforated, the bed sheets had stains. 7- The one who cleaned my room didn't put water nor re-fill the nescafe, etc... so you have to ask for this. 8- Pool was not working 9- It is written that they have iron facilities, i asked for iron and they told me that they don't have and i went to buy an iron because of false information posted in their facilities description. 10- The cleanliness of the room is awful. 11- No hand wash liquid in the bathroom, only small soaps. 12- There is a night club on a building roof beside the rooms with sea view, it is ultimately noisy at night and i couldn't sleep well.