Staybridge Suites Kalamazoo by IHG

Lamp between the beds was non functional—one of the plugs was dead. Had to unplug the clock to use a medical device.

Exceptional

The location is convenient, but unfortunately the hotel itself was disappointing. The building feels old and not very well maintained. I stayed on the second floor and saw what appeared to be small centipedes in the bathroom on two consecutive days.

The outdoor area was great for family gathering for pizza!

It all started at check in, the two gentlemen working the desk were a bit odd to be working a front desk. They seemed a little out of it. They couldn’t figure out which rooms others have been booked into so they were going to rooms to check if anyone was in there already. They lost our paperwork and keys multiple times at the front desk while checking us in. The whole thing was strange. The room was a little worn down with a funk odor to it. We were just staying one night so figured we’d stick it out. The whole time wondering if someone would walk into our room since the front desk couldn’t figure out which rooms were booked… The morning we woke up to multiple dogs barking in an adjacent room from 6:30am to the time we left at 9:30am. If you’re going to allow pets in rooms, make the walls more sound proof and keep none pet rooms far from them.

Location and staff were good. Beds were very uncomfortable shower floor was all busted even the toilet seat was broken. For the price I expected better.

Superb

Exceptional

They provided breakfast and dinner The pool was out of order

Exceptional

If you need the ability to do minimal cooking, this is a great option. With a fully equipped kitchen with a full apartment size refrigerator, microwave, dishwasher and stove top, it can allow in house meal preparation. It was very clean and roomy affording an opportunity to have a few guests in the room pretty comfortably. The staff were all accommodating and professional. Breakfast was just OK. Could improve.

Exceptional

The stay was wonderful until next time

They do not change the comforters - the comforter and couch had dog hair on it. Bathrooms were clean but the place is in need of a deep clean and carpet cleaning - minor maintenance but the breakfast and coffee were decent and suite size was good but was not comfortable on a couch that clearly has not been cleaned if there is visible pet hair. Oh and lock your car. Apparently someone’s car was attempted to be stolen the evening before we arrived but the staff caught them.. weird kind of sketchy

Friendly staff, room was very comfortable, cozy, well equipped & clean. Nothing

Lovely staff, very helpful, great location and nice property

Superb

Arrived at 4 pm for our 3 pm check-in time. Was told by desk attendant that cleaning staff was behind and our room would be ready in 30-45 minutes. Waited 2 1/2 hours in lobby for room! Not acceptable at all. Given no discount or compensation for this inconvenience. We had made reservation in advance too! Unbelievable.

This was a great hotel to stay at!

Breakfast was great. Room was clean when we arrived. Spacious and long lasting hot water.