Clarion Hotel & Conference Center Lansing West

This place was not very well maintained not very clean just not a recommendation for me

Not what I would expect from a Clarion. Very disappointed. That name once meant clean and well-kept properties.

Staff were nice. Hotel itself is very run down. Our room smelled like smokers had been in it.

The stay wasn’t great this time. Hot tub was down, staff were not helpful and had attitudes when asked for toiletries and clean linen. The bathroom in the room was dirty. Shower curtain had so many stains on it, the sink was stopped up. I’ll pay the extra price next time to have a better stay. I won’t be back.

I have stayed several times I love the hot breakfast and the swimming pool

Exceptional

And I pay extra that lady got mad

Flo9rs everywhere were disgusting. Man at the front desk was great but the place is a dump.

Breakfast was good Bathroom was somewhat dirty

I just want to start off by saying the evening staff member, I cannot remember his name was so helpful through the difficulties I experienced. The first room was smoked out with marijuana smell, and I thought the room I booked was non-smoking. I went to the store to get air freshener to not be a burden only to pull back the sheets and there was hair and crumbs like the sheets were never changed. There look like bedbug residue. I was changed into a much better room and finished my stay. I really like to know who is holding these stays accountable for bugs??

Beautiful

Everything Nothing

Front desk lady was super nice.

The room was infested with little flies and it hadn't been cleaned properly. The shampoo bottle was already partially used there was no soap and the coffee maker still had an old coffee pod in it. The bath tub had mold around it and the blankets and sheets were stained.

Everything was good except you have to have a deposit down at time of paying for the room. And on top of that I did not receive my deposit back which you are told that the full deposit comes back to you if there's no bumps in the road, which there wasn't with me.

Exceptional

Also, I wasn't aware of the deposit required to check in, so be ready. Just make sure to abide by the rules and they give it back, no problem. I'll be back again when I'm in the area.

Exceptional

Breakfast was fine Room condition, restroom. Old facility never maintained or renovated.

Exceptional