Residence Inn Lansing West

The staff and customer service were excellent, everyone was very friendly, professional and very helpful..the room was nice and clean, bed and pullout sofa bed were very comfortable..the only reason I gave a low star rating was because, some of the charging ports in the bedroom did not work, and none of the phones worked, we let front desk know, they were gonna take care of the problem, but they never did. The breakfast was good, but it seemed to get cold fast..

Our room was clean and comfortable and the staff was helpful. There is construction going on but nothing noisy and we were notified ahead of time so it wasn't a bother.

Very friendly staff, and we loved the 2 bedroom setup with kitchen. The beds were very comfortable, and even the sofa bed was comfortable for our daughter. There was only one waffle maker, so there was a long wait to make waffles.

The staff lady on duty was super nice and tried her best to help. The ac in our room was broken from the time we checked in had someone come fix it they said it was fixed but it was not the room was 80 degrees and we could not.open the windows due to no screens. I wanted coffee, but the coffee pit was very dirty, and black stuff was coming out of it before I used it. The ice maker in the freezer had mold coming out on my ice. Then, when I was at breakfast, i got me some orange juice, and there were curdles in side of the juice. The coffee in the lobby was nasty and always piss worm not hot. The hair dried did not work. There was trash all outside of the hotel all around the hotel. I know they are remodeling, but they can at least pick up all the trash and glass on the outside

Exceptional

The room was clean and newly renovated which was a plus. I have stayed at this property a few times and it's always a good experience.

Very good

The hotel is under construction & the 2 room suite I paid for in January for our May stay wasn't available. They fail to inform me until I showed up. Gave me two regular rooms & said I would get a credit but have yet to receive they different. Their solution of 2 rooms was very inconvenient. I was traveling with my 81 year old mother currently diagnosed with Afid & my son who is a type 1 diabetic. I needed direct access to both in case of a medical emergency. Plus the work done was poor or incomplete, the window was broken in one of the rooms & the fridge dented & TV stand had a broken board in the other. Breakfast was terrible. Everything was cold. Terribly disappointed.

Bad

I had no real problems with the property. It was visible that they were doing upgrades and it was signs posted everywhere. The inside of the hotel was clean, the room was spotless. The only complaint is that on the last day, the water in one of our bathrooms went out mid shower, so had to go over to the other bathroom and finish. Besides that the stay and room was great!

do not use booking.com. There credit card did not go through, so we had to pay with our credit card

do not use booking.com. There...

We absolutely loved the staff and how great everything looked with the remodeling! No hot tub/Jacuzzi because of the remodel. Not a huge loss but a bit of a bummer. We would have liked a room with a bath tub instead of just the shower.

Remodel and no pool. And did not inform me through Expedia!

Front entrance door not in service (does not open automatic). Not in compliance with ADA. You must tug on the door and hurt your hand and I broke a nail. lighting through out the hall is dim and dark, you feel like you are in a garage parking lot. I check in and entered the room and the bedding was musty and soiled. Next morning I ask for them to change bedding. I stayed for three weeks and they cleaned the room four times. Mid-stay they ask me to change rooms due to building construction concerns. Due to poor house keeping I ran out of toilet paper. This was the worst Residence Inn I stayed in and I travel multiple states per year for work.

Staff was friendly and room was clean and neat.

Superb

Girl at front desk was very nice -and helpful! We were very very disappointed that the pool was under construction! No pool ! We have an autistic son that lives to swim and was very upset’ they wouldn’t let us cancel 2nd night. There was a lot of hotel under construction!

Do not stay at this location it’s filthy. The floors are gross the walls are gross the fireplace doesn’t work the alarms go off during the night and it’s nasty here not fit to stay in

Property id a bit worn fun but about yo begin renovations Dirty ripped carpets, worn couch cushions, dirt between frig and cabinets