Comfort Suites University Las Cruces

I had to contact front staff due to issues with the next door room. We were asleep And we were woken up by banging, screaming. I called front desk to notify them and they stated they would take care of it, However this continued until 11. With paying $115 dollars to stay the night and rest after my husband having a procedure done at the hospital this isn't what we expect to have to deal with especially when we called staff about it.

I never complain and never have had a problem. We showed up to the hotel, and just walking in you could tell it was older and not well maintained but we checked in anyway. We checked into our room and the bed wasn’t made, there was a used Kleenex on the dresser, the phone (that I used) was covered in sticky stuff and hair. We instantly went back to the front desk to get our money back and find somewhere else. They refused to give us our money back because we had already checked in (like we knew what we were going to walk into). They offered us a different room but we just wanted to leave, gave them the keys to our room, checked out, and left. We didn’t stay more than 10 mins in our 3 day booking and THEY DIDNT REFUND US OUR MONEY! I’ve called the manager several times and left a message but no response, besides an email from hotels.com saying they refused to refund us!!

Great location

Was on a road trip with the family. Good enough to stop and rest up before traveling.

Nop

Great place to stay! The staff were very friendly, the room was clean, and parking was easy and convenient. We had a wonderful experience and will definitely come back next time.

It was a nice clean place to stay overnight for what we were here in Las Cruces for. Caleb the front desk clerk was helpful.in recommending place my daughter a new student at NMSU would find resourceful while she is in school here. Breakfast wasn’t what I expected but it was ok, can’t complain!

This was a very disappointing stay. The hotel is old and poorly maintained, and the location is not ideal. The air conditioner did not work properly, making the room uncomfortable. In the bathroom, the grout was coming off, and the shower wouldn’t close completely, causing a constant dripping noise throughout the night. The pool also looked uninviting and did not appear to be well maintained. Overall, the property did not meet our expectations, and I would not recommend it.

Clean and spacious room. Excellent continental breakfast. Workout room very small, hardly any workout equipment and the ac in the workout room was not working.

I like how it was closer the the nmsu for the wwe summer tour

My room was great! The amenities were spot on. The tv was easy to navigate and the lighting was good. Although you didn’t ask, the staff was knowledgeable and kind.

Walking distance to the PanAmerican center.

Room was clean, staff was nice, no problem with parking, but left before breakfast was served. I couldn't seem to figure out how to get the Menu or Guide to work on the TV, so I just scrolled until I found the World Cup Game

Staff very helpful and customer service

Location was right across from NMSU. Easy to get around town.

Breakfast was fresh and tasty, dining area very clean and well stocked and organized. Will stay again, as we now have a student at NMSU to visit!

Nice staff but very old facility. Some rough fellow overnighters. Nothing close by to eat. Breakfast was not worth risk. Coffee machine and had one sip and tossed. Outside looks nice

Hotel was dated. Carpets were in ruff condition. Rooms did not get cleaned so we had to ask for towels. Pool is not heated and freezing. Breakfast was free but worth skipping.

Room wasn't cleaned very well, had to ask for utensils and coffee cups. The lady had to go ask for some from the hotel next door. Sheets and blankets had holes in them and the cable went in out all day

Owner nor management gave any thought of to inform multiple customers that they were rebooked/relocated to a completely different hotel (operated by the same owner). This is not something you have a front desk employee notify customers about the night they attempt to check in; on top of being relocated to a subpar, much smaller, less amenities, outdated, and inoperable room. All this with the guise of attempting to make it seem like I (the paying customer) was getting a deal by having only $40 taken off per night....SERIOUSLY?! This is not only poor business, it's terrible management. You have lost a customer who frequents Comfort Suites consistently throughout the year; never again at this location. I honestly have nothing positive to say about my experience at this location based on poor ownership.