Arran House Hotel

Location great, staff fantastic and helpful, breakfast fresh and adequate, room great. No fridge.

Nothing The location and proximity to noisy traffic

Almost exactly like anticipated, enough space for 4 of us. Cleanliness was lacking and the shared bathroom didn't lock.

Great location, good breakfast, pleasant, helpful staff No closets.

The location was good. There is a lovely Waterstones opposite. Only a 20 minute walk from St. Pancras. We were placed into a room at the top of the building with obvious signs of damp and extremely poor repair. The walls were dirty, damp areas had been painted over, there was black mold on the walls and window and suspicious stains on the headboard of the bed. The bathroom was a dated, pre-fabricated model with a shower 40 cm wide and almost zero hot water pressure that did not look anything like the pictures on the website. The hot water ran out about 2 minutes into my shower. The air was thick with air freshener to mask the humid air and my partner and I both developed respiratory issues as a result. The front desk seemed to know that this was the case with the room: as soon as I went down to complain and mentioned that we were in room 11, they said that they could look for a new room for us in the morning. Apparently they are not able to see what the availability of new rooms is until the day itself, which seems implausible. They were in no rush to help us immediately and seemed to be dealing with it as a matter of routine. Nobody working at the hotel seemed to have any real power to make remediation and we were simply brushed off and told to email the holding company if we wanted to ask for a refund. On top of this, the breakfast was the bare minimum that could reasonably be called "continental".

The location was convenient to the SoHo area. Staff were very friendly and extremely helpful. The continental breakfast had a great selection. The whole hotel, rooms and bathrooms were extremely outdated and in need of a massive face lift. The bedroom was horribly dirty as was the bathroom. Actually the bathroom was quite disgusting and the shower water just turned off by itself. My husband got a towel with nasty stains all over it. Be aware of the shared toilet and showers with strangers.

The shower. It was too small, and nowhere was it stated that it was small.

Very good

Pleasant

Superb

D

The proximity to Euston and restaurants. The breakfast was a reasonable continental breakfast. The breakfast room was tidy and not too busy at 7.30am when we went. We were provided wirh towels and shampoo/shower gel. We could also refill our water bottles at the machine in the breakfast room. The shower on the top floor only seemed to operate on one temperature - very hot. It also kept cutting out so it took a long time to have a shower. There was also no extraction in the shower room so it got very hot and humid. We stayed on the hottest days of the year, so the room was very uncomfortable to sleep at night, even with the window open. I did know about the lack of air conditioning, but had I known that the weather would be so hot, I would have chosen to stay elsewhere. The decor in the hotel is old and shabby. The place could do with new carpets and fresh paint on the doors and walls.

Exceptional

Good

Lovely property, felt safe at night and the receptionist was helpful and kind. Breakfast although included in cost so in theory free, However it wasn’t great, tables needed more frequent wipe downs in between guests. The shower had mould and it looked like everything was clean on the surface but not thoroughly.

The location - perfect for theatres and museums Shabby - room was very tired and in need of redecoration. Tiny bathroom.

Passable

Clean and comfortable and not overpriced Breakfast bit limited

Location Very poor service Staff not helpful Limited amenities