Dorset Square Hotel, Firmdale Hotels

Location very convenient. Modern and comfortable. Honesty bar.

Very good

The hotel is : Spotlessly clean, exceptional comfort of the bed and high quality linens . The breakfast service was exceptional every day and consistent . Having stayed at Kit Kemp hotels in London over the last 15 years I was surprised at the lack of detail for instance . I am an active 70 year old however I had to ask for help to lift my heavy suitcase up the stairs to my room on arrival . No lift . The receptionist did this once asked but she should have offered since there was no doorman . On request you can have a tea and coffee tray in your room . This was fine the first day but no one washed the tea cups or replenished the tea bags the 2 nd day and when I requested this I was told they had run out of English breakfast tea bags ! I had room service and the following day when I returned after a full day out of the hotel from early morning the room service dirty tray was still in the room . Both the person who serviced the room and the lady who did the turn down service just left the dirty tray . It appeared if you asked you received , however at the price of the hotel and past experience of every need anticipated it was disappointing this trip .

my single room was so tiny that there was no room for my suitcase. I have stayed at Firmdale hotels a few times and I love all of my experiences except this one. I could not get to the bathroom without stepping over my suitcase.. room was ridiculously too small. If you are traveling with a big suitcase this room is not for you!

Very good

Superb

Great breakfast, nice restaurant ambiance. Beautiful decorations everywhere by Kit Kemp's design, love it! Location close to Regents Park which is nice. Enjoyed the shared garden (old cricketgrounds). Great Sunday roast at restaurant, can recommend. Beautiful bedroom, very comfortable bed.

Excellent location, lovely friendly staff who would go above and beyond to help with anything. There was nothing that I didn’t like.

Amazing Everyone and everything was perfect

Clean and beautiful presentation .Good restaurant.Staff tried to be helpful and accomodating . Great beds and sound proofing. Over priced and bedrooms and beds are small. Some bathrooms are just dangerous as door doesn’t open fully either way meaning you can get stuck in the cubicle . Closed the sitting room for carpet cleaning when we had told them we were needing it in the morning .

Noisy room because of external heating devices

Style and care

Very friendly staff

Very friendly hotel, a nice vibe with it being small Nothing

Everything including location, staff, facilities etc. Nothing

It’s a Firmdale Hotel - what’s not to like.

Room is very very tiny. The shower was so small that you almost couldn’t turn inside it

Loved the location, loved the fact the hotel is different to chains and the personal touches; the bed was super comfy, the sheets beautiful and spotlessly clean and clearly newly decorated. That said was still very pricy, despite little giveaways like hand cream and room spray... I also would prefer to have option of bath or shower, and only had shower, but this is a personal preference. Hotel was extremely accommodating of date changes, due to cancelled events for us, which I really appreciated. I balk at £350 per night, sorry! I don't think that it was worth more than some incredible hotel I have stayed in London that were under £300, with similar locations. And without breakfast included, we ended up paying an extra £52 for breakfast. I would definitely return if cheaper, not at price we paid.

Lovely rooms, very clean, great location and well priced. Nothing