The Marker Hotel

Great location and staff very friendly and helpful. Laundry bags in the hallway in the morning.

Location & value for money . Friendly staff Only a small thing but no sauces with breakfast at all and coffee was instant or coffee bag .

The location of this hotel is excellent for the tube and theatres. Walking distance of a lot. Stayed in room 2 downstairs under the dining room. From 7am there was chairs scraping and very loud footsteps coming through the ceiling. Very noisy and woke us up. There was a mirror in the wall about 8ft in the air which was pointless and where there was a mirror there was no socket for the hairdryer - that was on the other side of the room. Wardrobe was only half height so for ladies having dresses to hang up they were mostly on the floor. No mirror above the desk near the sockets. Would not recommend this room.

Pleasant

Very good

Access was very good’ 24hr desk service great’ holding your luggage in case you check in too early was s bonus. Room allocated was too small for a couple’ should be fine for a single person. Was down stairs felt very Chlostrophobic. No wardrobe space to hang dresses ect far to small. A fridge would have been nice in the room although not enough space for one . Shower room nice clean but toilet position made awkward to use as when sitting door was too close. No sauces offered or kept for breakfast?

Nice staff and great location Breakfast not great and room a bit old fashioned.

Very good

Superb

Great location! My family and I really liked our room. Everything was clean and everyone in the hotel were polite and helpful. Loved traditional English breakfast. This hotel is an absolute gem. Price, location and employees made our stay amazing Friendly employees. Great room

Location Far too expensive for an underground room

Everything in hotel is falling apart. Problems with hot water, air-conditioning.

Excellent location. Friendly and helpful staff. Very thin walls, so we could hear every single word of conversation in the room next door. The bed was comfortable but squeaky. The breakfast was disappointing: bacon and sausage hardly cooked, vegetarian breakfast just the English breakfast with meat taken off and mushrooms added.

The location and staff Everything in hotel is falling apart. Problems with hot water, air-conditioning.

Exceptional

Very good

The staff were very friendly and available 24 hours a day, which made us feel welcome. The air conditioning worked well, and although the bathroom was quite small, it was modern, clean, and clearly recently renovated. Unfortunately, the room felt very tired and in need of refurbishment. The furniture was basic, worn, and some pieces were damaged. The bedside table was not clean, and the bed was uncomfortable, with a springy mattress and a weak, creaky bed frame. The lighting was poor, with no bedside lamp for reading, making the room feel impractical. The carpets were also old and gave the room an overall unclean feeling, even where they may have been vacuumed. At around 7:00 a.m., we were woken by extremely loud thumping and banging noises from the room above, sounding as though heavy furniture was being dragged across the floor. As this was a basement room (Room 2), the noise carried directly through the ceiling from the breakfast room and was impossible to ignore.

I like the facility but the standout for me is always the customer service made by Mark, Sander and Ryka. I emphasized that any good facility without great customer service experience is nothing. I admire The Marker Hotel for giving me the London experience I that I need. However, I noticed that kitchen people were not that fund of helping guest move luggage up from the stairs and they just looks and glance at me like they didn't see anything. I also grab 2 hot water for coffee moving to the garden but they didn't care about my struggles but maybe since it's not part of their job so will just stair at each other. Probably the stiff stairs and the absence of bidet. I hope they improve installing bidet.

Good location, clean room, aircon Teeny tiny room. Had to crawl over the bed to get to one side. Breakfast was thrust at us whether we wanted it or not!

Traditional English hotel, amazing staff good rooms good breakfast N/A