The Marker Hotel

A pleasant 7-day stay in London, also due to the way we were welcomed at the hotel, the good accommodation and breakfast, very communicative and helpful staff. Special thanks to the reception staff, Rekha and Sandar!

Very good

Superb

Location/staff Room was extremely small, squeaky bed

Good location, friendly helpful staff, breakfast included, 24 hour reception. Our room, which we booked months in advance, was on the 4th floor (59 steps & no elevator - NB the gentleman on reception the afternoon of our arrival helped carry 2 of our bags to our room - great guy). The room was tiny, stuffy, with a sloping floor and, inexplicably, would get incredibly hot (though only 19C outside). The air-con, set to 16C, was useless but was supplemented by a pedestal fan which was also useless for cooling.

Great location, very clean, mostly courteous and helpful staff The guy who serves breakfast should find another job. He is rude, and consistently makes residents feel stupid and unwelcome. Also, the breakfast is terrible. Instant coffee bags, poorly cooked egg, no toast, minimal butter. Everything about the breakfast is wrong.

Located in Bloomsbury, minutes’ walk away from major sites and attractions. The room was comparably clean. Attracted by the positive reviews and the great position, we decided to book this place for a weekend. We prepaid: our greatest mistake here, which I urge you to avoid. Result: the first room we were given had a non-opening window, requiring a room change which made things worse. We got moved to the top floor, and found broken A/C for both nights (32°C in London both days, we were offered a fan as a “solution”, sleeping was really hard), housekeeping that never happened and above all, no hot water on day 2 (we had to shower cold, attributed to the kitchen using it all up: an embarrassing explanation at any level of hospitality. Their own operational mistake, basically, not even “the pipes are broken”: this isn’t bad luck, it’s sheer negligence. Do not run a hotel if you can’t guarantee hot water). When we complained at reception and asked for one of the two nights to be refunded, we were told it wasn’t possible and that we should email ownership directly. We did. Ownership never replied (not just within 48 hours, not at all), so we had to open a dispute with Booking.com. When they called the hotel, the receptionist on duty (the very same who welcomed us and was present throughout our stay) verbally confirmed all three issues on a recorded line. The hotel then denied everything in writing. Booking.com sided with the property (“we can only refund if the property agrees,” they said) despite their own recorded call and the formal evidence statement we produced. They refunded €77 out of €398 paid, in wallet credits. I challenge you to walk around Bloomsbury with a budget of €200/night and find a place that considers hot water and housekeeping unnecessary, and A/C a luxury. The failures were bad. The cover-up was worse. How booking.com handled it is unacceptable. If you need peace and quiet avoid at all cost, and if you need to suffer, at least go camping, the view is nicer and nobody is going to scam you.

The concierge was friendly and willing to help The room was too small for the price Housekeep came, only empty the bin but not clean the room and change the towels The AC not working, the place was hot and uncomfortable

The staff were lovely and very helpful, I really couldn't fault the ones I met. The room and bathroom were clean, and the shower was good even though the controls were damaged and broken. The air conditioning was very efficient and a welcome relief following a very hot day! The breakfast was ok. The room I was in was pretty run down with a very rickety and squeaky bed, meaning I couldn't move without making a racket. It was a shame, as the hotel was nice and quiet overnight. The finial on the curtain pole looked about to fall off over the bed. The room basically needs some money spent on it, in my opinion, and I feel it was overpriced for the quality. Having locked my door overnight, I couldn't open it in the morning, and I had to ring the hotel to ask them to come and let me out! A bedside lamp would have been helpful as the only light switch is by the door.

Location Room smelled and was dirty i asked from the first night to be moved because something smelled awful like a dead rotting rat in the room. Could be smelled before you even enter room. First night I was forced to sleep in that room smelly as it was, because the staff that was on refuse to change my room, AC didnt work, and a fan was brought in that wasn't working well. Even though I complained nothing was done. Room wasnt cleaned or towels changed by house keeping, only garbage was emptied. By the second night during the heat wave the room smelled worst. Made me want to vomit. Again I ask the young girl working front desk for help she said let her see if there was another room . 2 hours later after not seeing her again I went to look for her and found out she went off duty without helping the situation. Met the night person, name is MARK who as soon as I told him the problem went into action, gave us a diffrent room after he came and smelled the awful smell himself. The new room was great. AC worked well. The bed wasnt broken like the first bed. With parts that was so broken you had to be careful not to get your skin caught. A fan was also given a better one that worked excellently Thanks to Mark our last night was peaceful and I was able to sleep. The first night the heat and smell prevented me from sleeping. Thank you mark your service was excellent. Please teach the others to be more respectful to customer needs.

Pleasant

Ideal location for the theatre district. Staff were friendly and helpful. The room was basic but clean and comfortable, it was nice to have tea and coffee available. Shower was good. The breakfast provided was lovely - a small cooked breakfast, lovely continental options, hot drinks and orange juice. Oat milk was also available. It was a little noisy at night as our room was right by the road - not the property’s fault at all!

Very good

The bed was a bit small.

Good breakfast The bed was a bit small.

A small hotel just off the main drag. Nothing.

Hotels Location is great. Staff in reception were very kind and helpful.

It was convenient location for where I was going in London Nothing it was clean and comfortable

Staff were very friendly Very disappointed with the breakfast. It was luke warm. The fried egg was hard and everything felt like it had been kept warm for ages. It would have been much nicer if the breakfast had been cooked fresh. However, it was very kind of them to let us drop our luggage off before checkin and to keep it for us the next day till we were ready to go home. Location is very convenient for the theatres and if breakfast was better we would probably stay again!