Bertrand's Townhouse

Location Small rooms, shower got water on bathroom floor

The staff was very friendly and helpful, the breakfasts were delicious, and the decor was beautiful

Very unique, boutique-like, elegant and well located. Exceptional staff and especially Nitai who went out of his way to make our stay a perfect one. We really appreciated the warm, friendly and professional staff who welcomed us from the moment we arrived and for going out of their way to meet our request for an early check-in. While waiting they protected our luggage and offered us a comfortable place to sit and something to drink and eat. This is a wonderful place to stay and relax with total comfort and surety of being looked after. We loved our stay here and will definitely look forward to staying here again and hopefully soon. Highly recommended! No applicable!

I ordered some food. It was excellent

The room was very quiet and comfortable. The staff were friendly and helpful. Breakfast available and the coffee was excellent. The room needed a chair, and the elevator was out of service. However, the staff were keen to assist with heavy bags.

The staff was very nice & helpful. The hotel was renovated and decorated in a very stylish way. Unfortunately size of the room was smaller than my expectation.

Beautiful boutique hotel with great location. Gave us the perfect London experience Nothing to not like. Maybe including breakfast or even a coffee in the price would be nice.

Wonderful location. Beautiful hotel. Very friendly, caring staff. For eating breakfast a couple more, higher, tables would be lovely.

Super friendly staff, really comfortable room. A great value in a prime location! Much better than a chain hotel nothing

Fantastic location, staff were great, decor is cool, bed was very comfortable. The bathroom is not set up for women. There is no well-lit spot to apply makeup. The large mirror above the desk doesn’t have a light, and the light over the sink is behind your head when you’re close to the mirror. Also, the bathroom is not sound-proof, so would not be ideal for a recently dating couple but is fine for someone traveling alone, or maybe a well-established relationship depending on your comfort level.

The best surprise of the hotel is quiet neighborhood All fine remember the rooms are smaller than USA

Perfect location, excellent lounge, well-appointed room, exceptional staff

We loved the decor, the comfort, the location, the food and the friendliness.

The room was super small, very hard to move around, very uncomfortable. The shower was super weird and hard to use.

The room was lovely, with luxurious bed linens, but it was quite small. Hard to really unpack.

Welcoming, well-appointed, elegant, comfortable.

A little pricey but that is the norm for the area

The staff were excellent, could not fault the service, the team went over and above to ensure my needs were met. Loved the outdoor space. Gorgeous decor, overall just a great vibe and will certainly be back. Nothing, this is a gem of a hotel.

So many extras, including food and drinks in the room at no cost, and great assistance by the staff.

Gorgeous townhouse and the staff are super friendly.