The Mayfair Townhouse

Exceptional

Exceptional

Aircon was hopeless, room was 32degrees and after 7 hour of aircon on full and set to 19 only dropped to 30degrees. This was at night. They did provide fan which was a help at least

This hotel is very well presented and very good quality

Very good

Exceptional

Exceptional

Firstly the good; - great location, I chose the location owing to it’s proximity to the Piccadilly Circus and the hotel is perfectly placed to be central to most locations whilst still being quiet enough to avoid being a hub of foot traffic - our room was great, big bed, lots of storage, well presented and excellent facilities - I had mentioned it was my wife’s birthday and the hotel left a note, some cakes and wrote a birthday message on one of the mirrors in the room, all very lovely and unexpected. - the breakfast was well cooked and quick service though the actual experience was less than impressive (see ‘the bad) The bad - I was requested to check in the day prior but instead of being a 3 minute exercise as suggested, it became 45 mins of frustrations due to failures of the system which the hotel referred to as a ‘glitch’. They also stipulated I needed to provide my wife’s ID card, which I thought was odd but did not argue, though upon being unable due to the glitch to upload a copy of the ID, it was never asked for again so it may the whole exercise very confusing. - Communications - as part of my booking I had asked to include breakfasts with our booking, this was acknowledged by the hotel but on the day of our stay we attended the restaurant to be told there was nothing on our booking, I stated I had booked it via this app to which I was dismissed by the waitress who stated we needed to order from their menu instead which we did. 10 mins later the same waitress told me she had checked with with reception who confirmed I had booked breakfasts but it was not showing on her system. She then said we could go and access the full buffet breakfast but I reminded her we had just order off the menu to which she stated “well you order the buffet” and walked away. In the end we ate the food we had ordered from the menu which was fine but the whole incident was irritating and could / should have been better dealt with as I ultimately paid more for breakfasts which I then did not have owing to the menu options being cheaper than the buffet. - Communications - I raised this incident to the hotel via this app and have never received a response. I imagine now we have paid and left the don’t care which is disappointing. - Communications - throughout the booking process I made a few minor requests like the breakfast but I seemed to have to make them repeatedly as at different stages their computers systems did not seem to work or communicate with one another.

Was clean comfortable and well appointed - complimentary mini bar Long checkin process

Exceptional

Room was fantastic and

Very unique and comfortable. Pleasantly suprised

Every member of staff we met was polite, proffessional & accommodating . The breakfast was poor & at £33.00 was excessively priced . The room booked for single occupancy was on the ground floor & was small & dark , although well decorated & clean.

The reception staff were exceptional, we had a slight problem the day we arrived and after the first night they completely surprised as with an amazing gesture. Everyone in the hotel is friendly and always has a smile on their face, super helpful and wonderful. Will be coming back to this amazing establishment!

Good place to stay

Location

How attentive and welcoming the members of staff were. The hotel itself was immaculate and the location was amazing. Nothing to report here our weekend was fantastic and the hotel and its team were excellent.

The staff are friendly. The rooms are cramped

Superb