Grand Hyatt Macau
About Grand Hyatt Macau
Great care is taken to ensure guests experience comfort through top-notch services and amenities.To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in.The hotel offers reception assistance, including concierge service, to ensure guest satisfaction. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible.The hotel's daily housekeeping ensures an excellent option for your stay.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure your satisfaction, certain rooms in the hotel come fitted with blackout curtains for a more pleasant stay. In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, in-room video streaming and cable TV for their entertainment needs.Rest assured, quenching your thirst is not a concern with mini bar available in select accommodations. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and toiletries within a few chosen chambers. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
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Everything!
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Very friendly & comfortable Nothing
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The hotel is located in the heart of the City of Dreams, which offers a beautiful atmosphere and is also home to an excellent casino. We noticed that the check-in process was very fast and, above all, highly professional. We arrived at around 8:00 a.m. and were assisted immediately. We were welcomed by a young receptionist named Kathrina, who was exceptionally friendly and answered all of our questions promptly. The team truly went the extra mile by personally showing us to our room and assisting us with any additional requests. This made a significant difference, all delivered in perfect English. A particularly pleasant surprise was receiving a birthday gift along with a card from the management, without having mentioned anything beforehand. This thoughtful gesture was extremely positive and genuinely made me very happy. We stayed in a suite that was absolutely top-notch, offering a fantastic view of the fountain show. The room was very well designed with great attention to detail and featured many amenities. We especially appreciated the availability of international power outlets as well as charging cables for various mobile phones. The bathroom was my family’s favorite part of the suite—it was almost difficult to get everyone out on time. Service is clearly a top priority at this hotel. We experienced a minor issue when the circuit breaker tripped after turning on the makeup mirror. We reported this to the concierge, and the follow-up as well as the speed at which this small issue was resolved were exemplary. One point worth mentioning, although it was beyond the hotel’s control: the Dancing Water show had to be canceled halfway through due to a technical issue. After we inquired at the reception about the cancellation policy, a staff member personally contacted the show organizers and provided us with all the relevant information. Thank you for this assistance, which was not expected but very much appreciated. Check-out was also a great experience, as it Overall, I really enjoyed everything in the Hotel. The only minor point is that the casino allocates a significantly larger area to Baccarat compared to Blackjack and Roulette. However, Asians clearly favor Baccarat, so this is understandable. Despite that, it was still a great experience.
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Steam bath No indoor heated swimming pool
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Very big and comfortable room, great view, everything you need in the room, tea-coffee, bottles with water, toothbrushes, cotton pads, even the iron. Breakfast is incredible...Big swimming pool and big gym. Shuttle bus. Nothing. It is perfect. Of course it is expensive...
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Hotel was super nice, rooms where spacious and cleans. Great facilities and breakfast was good. Nothing, it was great.
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Exceptional
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Superb
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Even though it was a non-smoking room it smelled like cigarettes.
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Superb
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Good
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Nice facilities and well kept, good casino. Room service burger no good.
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Superb
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Passable
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Exceptional
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Very good
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Everything Nothing
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Superb
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Exceptional
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Very nice upscale room. Very spacious and comfy. Staff were friendly and helpful. Had a great stay. Highly recommended
