Extended Stay America Suites Cleveland Middleburg Heights

Room was large There was an odd smell in the hallways

there was a pee smell all over the property and very heavy in our room, there were blood stains all over the mattress, very visible the carpet was sticky and meldew. the worst experience ever. i need my money back, we did not stay there and moved to another hotel

Poor, not much of a breakfast The hallways had a bad smell, the rooms were in need of some major updates. There was a used towel still on the back of the bathroom door from previous guests. Furniture was broken or ripped. The shower curtain was ready to fall out of the wall. Outdoors spaces were trashy, in need of some tlc. Would be a really nice place to stay if property was updated, and some money put into it.

Noting. Worst stay of my life and I travel for business week in and week out. Hallway’s were smelly and dirty, elevator has a loud thump when going up or down which scared my family, room floors were sticky and the carpet was dirty. Furniture was old and the room layout is awful. I would not pay more than $45 for a night to be honest. It reminded me of a local ma and pop motel. Stay away. You have been warned.

I had no issues here at all id stay here again no problem ac worked good bed was comfortable it was only a one nite stay but over all I was completely happy..even after check in called room to make sure everything was to satisfaction ...A+

Room was dirty, smelled bad. Bathroom toilet leaking cabinet rotted. Floor sticky the place is gross. I would not let me my kids take off their shoes. Gross! Do better!

Pleasant

Exceptional

Lots of people living there. Furniture very old but was a clean place to lay our heads

Broke dishwasher, broke utensils, dirty dishes given to me. No toliet paper. Dirty floor. Broke lights in room. No break fast. Smoke alarms kept going off. Terrible visit

Location near airport. Hotel is dirty, including rugs in hallways, sticky floor in suite. Dogs peeing outside doorway right next to exit. Fire alarm in the evening emptied the hotel, until after fire department came and responded to FALSE ALARM

This facility has not been updated in at least 40 years. It really needs work. And literally nothing is provided in the room. No lotion, no conditioner, no hair dryer. NO COFFEE.

Close to airport. This facility has not been updated in at least 40 years. It really needs work. And literally nothing is provided in the room. No lotion, no conditioner, no hair dryer. NO COFFEE.

Location, Staff, Comfort, Security. I'll stay there again. The mini-breakfast was perfect. Coffee, rolls, and cereal - what more do you need? Promised daily that the laundry room would be available to use, but alas, t'was not to be. A daily disappointment for 9 days straight. Also, loud bang in elevator as it passes the second floor it more than unsettling.

The home like setting with stove and refrigerator, clean, comfortable bed. Continental breakfast Could add extra toiletries

Was disappointed in this property. Our room was mostly clean but needs attention to things, like a properly working faucet in kitchen and shower. And fix the toilet seat. The hotel had a rather strong odor to it, hard to explain exactly what it was, just off. And laundry was down and not usable, which is the reason i chose this hotel over others as i needed to do some laundry for our family during our trip.

Very good

I rented two rooms. This extended stay was outdated. There was NOTHING in the kitchen cabinets. I had to go down to the lobby to get cups, silverware, a coffee maker, etc, for two rooms. They put it all in a blue plastic tote AND asked me to bring it back down when I checked out. One of the TVs was old and only showed a fuzzy screen. There was no where to get water. You couldn’t even purchase it at the hotel. We had to leave to get water or drink the tap water. I stayed there because we lost power at our home. I had a 6 and 10 year old and my father with Parkinson’s with me. I’ve stayed at extended stays in the past. This one was horrible in comparison.

There was no signs of bed bugs I rented two rooms. This extended stay was outdated. There was NOTHING in the kitchen cabinets. I had to go down to the lobby to get cups, silverware, a coffee maker, etc, for two rooms. They put it all in a blue plastic tote AND asked me to bring it back down when I checked out. One of the TVs was old and only showed a fuzzy screen. There was no where to get water. You couldn’t even purchase it at the hotel. We had to leave to get water or drink the tap water. I stayed there because we lost power at our home. I had a 6 and 10 year old and my father with Parkinson’s with me. I’ve stayed at extended stays in the past. This one was horrible in comparison.

Staff where very kind and helpful throughout check in and out process and throughout the night with questions. Room was switched and given to as an upgrade which it definitely wasn't. looked as if someone had been practicing for WWE . Electrical sockets were broken , desk broken and kitchen drawers missing second bed leaned as if frame was broken. Tub had hairs and soap scum. Tub drain came undone twice wasting bath water . Carpet was filthy had to keep shoes on.. Elevator shook and had a very unsettling pop and knocking sound. Trash cans in parking lot hadn't been emptied creating unpleasant experiences entering and exiting property.. laundry area was clean but only 1 washing machine worked