Sonesta Select Newport Middletown

Dripping air conditioner unit in room

Very nice stay, but the wi-fi did not work in our room.

Good location, close to restaurants and within short drive to downtown Newport. Wish the hotel had a formal restaurant or a bar on the premises. There was an area to grab quick breakfast, but it was minimally stocked. Overall we enjoyed our stay. The pool and hot tub provided enough entertainment after a day of sightseeing.

The rooms are old and beat up. The mattress and bedding were aged. The furniture in the room was worn and dirty. Lamps in between the beds were dusty. Molding was coming off the walls. The hallways were also dirty and hot. The pool area was nice. The check in and check out was nice and easy. I asked for help switching rooms but they stated they were fully booked. The area of the hotel was also not the best but a short 10 minute drive to the water.

Hotel was nice, but needs more investment to bring it back to its former glory.

The room was not cleaned well but Bessie that loved the staff.

The hotel looks fine from the outside. The room wasn't properly cleaned, and I found a cockroach; the hallway carpets were very dirty. The gym is tiny, and the pool is smaller than it looks in the photos. For breakfast, the apple juice is kept in a fridge, and the bagels, muffins, and waffles have been sitting out cold for days. You serve yourself, and they charge you for every single item you take; I was under the impression you could order a proper breakfast, but that turned out not to be true. They lack a variety of drinks or good snacks—there is ice cream for sale, but no sparkling or still water available to buy. It is far too expensive considering the level of guest service. I do not recommend it at all, and I have no intention of staying at this hotel chain anywhere else.

Exceptional

Clean rooms Good free parking Reasonable price for breakfast

The room was clean but had really bad smell and the carpet was wet and smelled bad. The staff was nice and welcoming

Exceptional

Great stay for a 2 night stay, furniture in rooms could be a bit updated but was overall, a great stay.

The rooms were nice and beautiful and so is the lobby. And they had a great pool area. We are not contacted about the water outage issue and didn’t discover that until we arrived at 10:30 at night. And the check-in staff Lady gave us a hard time as we were asking questions about it to understand. And felt stuck in the situation. I haven’t gotten that much attitude from a service representative in awhile.

Clean, location was good, and spread out. Kids loved the pool

Just okay

Spacious clean rooms . Quiet and conveniently located to downtown Newport. The kids enjoyed the pool and hot tub.

Parking was a huge plus. Staff were pleasant. Hotel was very clean. No issues whatsoever I’d definitely stay here again!

Nice outdoor pool area.

I guess you get what you pay for. We were given a room that had a foul odor. Kinda smelled like cigarettes, but not sure. They had no issue giving us another room, and while better, it still had an odor. By the next morning, we could all detect the odor of urine. It is a pet-friendly hotel, so perhaps it was from an animal. Shower was not in good shape as the drain was rusty. The ceiling of the room had all kinds of yellow staining. Lamp and furniture also had stains. Chair had a bad odor. The cabinets were in pretty rough shape with the doors and drawers struggling to stay closed. The AC was pretty noisy and rattled. Did not really take advantage of any of the amenities, but could hear one of the cardio machines making noises it shouldn't when I walked past the "gym." Wife tried to use the ice machine, but it only gave her less than a handful of mostly melted ice. Not sure I'd use the Sonesta brand again.

Staff were very helpful when checking me in. Offered information of amenities. And found rooms better than expected.