Sheraton Minneapolis West Hotel

Great location near major highways and close to activities.

Very nice hotel. The pool was great. The beds were amazing!!!

Very Clean Rooms. Staff was exceptional from check in to breakfast buffet. Breakfast was good with many options. We recommend this hotel and will be staying again. Great hotel!

Start to finish an excellent experience. Will definitely stay here again!

This is a first class hotel. I was greeted by Joseph and Kendra , who work as duo team Outstanding luxury experience . The hotel is beautiful and the food is good too. This will be the only hotel I come visit when family is in the area! Thank you!!

First, we would really like to call out Joseph. He welcomed us at Checkin and was so kind and helpful. And then he went way above and beyond and was so wonderful when our grandkids were swimming in the pool. The rest of our stay was really nice, the breakfast was amazingly delicious (expensive) and the premises are kept nice and clean so that you feel very comfortable. Can’t understand why there is an extra charge for parking per night which seems very strange to us as we are out in an area that is not a big city or a resort. The hotel is in a great location— there is a lot to do in the general vicinity and we would definitely stay here again.

Our stay at the Sheraton was excellent. It's conveniently located and maintained very well.

The hot tub was adequate. The front desk staff seemed indifferent and made us feel like a bother.

can't get food after 10:00 pm and thats if they don't shut down early. Dishes in the brunch line and coffee mugs were dirty..

Ahh ok eat I’m hope it works out

Very little staff, the rooms were noisy and the air conditioning did not work well at all.

Second, the fixes: 1) front desk staff provided a code to waive the unexpected parking fees. 2) fortunately, I had my toddler's wagon with us, so I was able to use that to bring our luggage to the room (upon check-out, I saw 2 luggage trolleys available for use). 3) I called the front desk regarding the breakfasts, front desk attendant asked me to come to front desk to get the vouchers. I inquired about breakfast for my toddler, she provided additional vouchers. The room was large. The king sized bed was very comfortable, we slept very well. Our second day, I misread until what time breakfast was served. I arrived at the breakfast area as it was being taken down. Staff permitted me to take plates for my family and me. The staff at this hotel was extremely helpful and accommodating.

Upon arrival my check in was delayed due to the lack if staff at the front desk. I then was notified that there was now a separate parking fee being charged to park in the Sheraton parking lot which I was not pleased about since much of their parking lot is riddled with potholes. As usual, the room and bed were very comfortable and the hotel was overall very quiet and clean.

Excellent experience. Hotel was beautiful and clean. Staff were very friendly. The market for snacks is very expensive. They charge $5/day for parking which I thought was odd. I’ve never had to pay for parking at a hotel before. I will definitely stay here again when I’m in the area. 100% recommend.

Great location, but will never stay here again.

Good location, a nice mall at walking distance, quiet area, definitely worth the stay. And a very good breakfast buffet.

Our room had a very musty smell upon getting to it. Found out after being there for a few hours that the window was open with no screen allowing bugs in. The tv would go in and out so we just ended up using our fire stick. The wait to check in was 40 minutes as there was one person and 6 different people waiting to check in. The hotel is located across from the mall so it is convenient for shopping or restaurants so that was a plus. The breakfast was okay definitely powdered eggs and limited selection of items for the price. All in all I stay at a lot of hotels but this one has let us down twice now so probably will stay somewhere else in the future.

The quoted included breakfast was actually an up charge. Trying to submit this review 3x but apparently this type of info isn’t supposed to be shared to alert others.

The property is clean, spacious, well maintained, conveniently located, good breakfast, everything we needed.

I left a bag with several Apple chargers, contact lenses, and some minor items, I contacted the front desk about 3 hours after checkout when I realized my mistake. The front desk person said she’d follow up with the GM and Head of Housekeeping and I would be contacted. I waited a day and called back, I was transferred to the Head of Housekeeping and left a voicemail. It has been over 24 hours and still no response from the company. The indoor pool is in the middle of the hotel rooms so expect a lot of noise until the pool closes, The restaurant/breakfast buffet staff were very friendly and accommodating. A breakfast buffet was the only option for breakfast. The room was clean and comfortable.