Caribbean Resort & Villas

The property was in a good location with easy beach access. There was a lot of fun things for the kids to do as well. We had a 1st floor room and I had to wake up every morning and kill all the cockroaches in the kitchen before the rest of my family got up and saw them. We had to chase after the staff to replace our towels every day and it was very loud at night as well.

I booked the oceanfront queen suite in the Dominican Tower. The room was okay, but had a lot of ware and tear especially considering it was advertised as newly remodeled. Our room had baby roaches, but the bedding was clean. I honestly was expecting more for the price.

Tengan en cuenta que el hotel tiene varios edificios separados del principal(fue en el que estuve) y por fuera no tiene la mejor vista pero me encantó que literalmente tenía la piscina en mi balcón a parte de las demás que puedes encontrar en otras áreas,la playa a pocos pasos y en general estaba limpio y sin malos olores

Noisy. Parking at check in still stinks after many years. Living room ac never got cold. Room was clean.. housekeeping changed towels daily. Alissa at check in very helpful.

Everything was AMAZING!!!!

Excellent location close to the airport and activities. 2 elevators were not working though leavin 3 working.

Staff was rude and not helpful, especially the woman who checked us in. The maid was the only person I interacted with that was nice and helpful.

Beach was beautiful and well maintained. Life guards right outside of the property. Covered parking garage was right across the street. Great location to lots of restaurants and attractions. Furniture was old and not comfortable. Bed were nice.

I loved that the resort had pools and a nearby restaurant. The staff was very helpful and have us what we needed it ran out of promptly. Our room was a corner Oceanview room and it was perfect for my two kids and husband and I. The only bag thing I have to say was that I wish the cleaning staff would come in every few days or so to sweep up the sand.

Pool and bar need repairs

The hotel was beautiful and comfortable. I love the location. Our entire stay was wonderful. I enjoyed the amenities and just sitting around the pool or on our balcony. I’d definitely go back!!

I booked an ocean-view room through Expedia, but upon late arrival after midnight, the hotel placed us in a different building entirely — a rundown motel next to the actual resort, in an underground room (this is not the 1st floor as it's under the ground floor) where I see only the pool and we are under the Ocean view that was nothing like what we paid for. The room itself was unacceptable: a strong mold smell as soon as we walked in Visible mold in the room, where my daughter and wife end up sleeping in the car, as both have asthma, and they can't handle the smell of the mold. The door did not latch properly and had a noticeable gap. Roaches in the room, where I caught three in the first half an hour. This was nowhere close to the standard of the resort we booked. When Expedia customer service called the hotel to resolve the issue, the hotel staff put them on hold and then hung up, refusing to work with us or provide any assistance. We had booked three nights, but because of the unsafe and unhealthy conditions, we left after the first night. We stayed from 1:30 AM to 9 AM while we were waiting for the supervisor to arrive. This experience felt misleading, and the location provided was completely different from what was advertised. Not recommended at all.

There is an entire section of the hotel that is separate from the nice rooms. That section is where we unknowingly booked. The room was musty. The a/c obnoxiously noisy. The towels small and rough. The ice machine didn't work. The remote didn't work. They changed out the television and told us that there was a working ice machine two floors down. The bed was uncomfortable. The sheets were too small for the bed and it was either me or my husband that could be covered, not both unless we snuggled close. Luckily, I love him very much. We went swimming in the pool and I ended up with a boil. Not a fan of this part of the hotel. Do not stay in the Jamaican rooms.

The beach view is worth it in the four bedroom condo! Wow! One of the bedrooms was a little warm and didn’t have a fan, but we made do. The cleanliness of the hotel room was one of the best I’ve stayed in! The pools were okay, average beach pools. The hardest part was check in and check out, it was really hard to find carts so we could load our car. Everyone was incredibly friendly though! Overall, I would absolutely stay again!

The rooms were big a spacious. I was on the 3rd floor at the Chelsea.

Enjoyed my stay ! Room was clean, the staff was attentive and friendly, great beach view because we booked an over front room, parking was iffy but not too bad. You have to park across the street in their deck but you can load and unload in the hotel parking lot.

Love the location and the view from the room

Excellent staff clean room I couldn't stay longer

I really thought we were going to have a great stay at this resort until we walked into our room in the Jamaican Tower. The floors were dirty and hair all over. On top of that, the beds were sunken in with springs. There was construction right in front of our room on the beach that woke us up daily. The rooms were so outdated. The icing on the cake was that when we were checking out we wanted to leave our things so we could walk around before our flight. I sent a text to the contact person the night before and she said we could do that but that wasn’t the case. They couldn’t keep our belongings because the restaurant next door had a delivery and there wasn’t any room. It has been a very disappointing trip to say the least and I would never stay there again!!

Our stay was June 11th thru June 15th.