Bidwood Suite Hotel

NOISE at night in the corridor and absence of TV in the sleeping room

I always love the bid wood. It’s my go to for any time. I’m in Nairobi because I know it will be consistently solid. They have a great restaurant and they’ve made some really nice changes to the property too.

Friendly and kind staff and the cleanliness and quality of the room and restaurant are great

Always the best! Staff are amazing.

The staff specifically Mr Aston the receptionist is very cooperative and and warm welcoming he help us a lot and guide a good way.

The entire team handled everything very smoothly and professionally. The staff were extremely kind, welcoming, and attentive throughout our stay. A special thanks to the General Manager, Mr. Ali Valley, who helped us a lot during our trip. He was very supportive and ensured everything was perfect for us. I am truly grateful to him and very happy to have met such a dedicated and humble person. Thank you to the entire Bidwood team for making our trip memorable. We will definitely plan to visit Bidwood Hotel again whenever we are in Nairobi. Highly recommended!

Location: Excellent, very convenient. Spacious Suites: Plenty of room for our large family. Complimentary Breakfast: A great start to the day. Airport Shuttle Service: Very convenient and reliable. Exceptional Staff: Friendly and helpful throughout our stay. We booked two suites for our family, including our teenage kids, we had hoped for connecting rooms. The kitchen fell short of our expectations with a small fridge and a lack of basic utensils and supplies. cooking was impossible due to the lack of basic utensils and supplies—no pans, knives, dish soap, or sponges. This was our major disappointment. The rooms mainly had UK-type sockets, which was challenging for us as American travelers. On our final night, the guests in the room between us partied noisily all night, disrupting our sleep. Paying more attention to these essentials and ensuring a quieter environment would greatly enhance the guest experience.

Within close proximity to attractions, neighborhood was very quiet at night. Nothing. The property was clean, well-appointed and had a very good restaurant.

Exceptional

Great staff and they upgraded my room for free Bathroom window

Unassuming but lovely property in a great location. The restaurant is also unassuming and breakfast could be better but the meal I had from the a la carte menu was amazing. The cleaning service was excellent and the lobby, restaurant and kitchen staff very friendly and helpful. The lobby is very small. There isn’t really anywhere to lounge apart from in your room.

Very good

The staff were amazing and very helpful. The location was ideal for exploring the area The breakfast menu and selection of food on offer.

Superb

Reviewing on behalf of a colleague who the booking was made for whom i am told was extremely happy with the hotel. This is all the information I have N/A

A lovely boutique hotel with personalised service. Staff were very warm. The rooms are of the highest quality. Loved the food at the main restaurant and the new Swimming pool area is wonderful. I had a soothing massage at the SPA. Will stay here again. 10/10

The spacious rooms and the fabulous staff. The new pool isn't heated.

We loved being able to book two rooms side by side (last minute) for our large family. The balcony overlooking the salt water pool was great! Our kids loved the pool but it was a bit too cold for us adults. It would have been great to have the pool bar up and running but we were told that later in 2025 it will be! The included breakfast was really yummy and it was nice to see the menu change slightly each day. I got a massage on the top floor and it was a nice experience, but expensive. One room had a microwave but the other didn't and we also ran out of fridge space (small fridges). The kitchen had absolutely nothing in it except a few cups/mugs. It would have been nice to have plates for ordering takeout, etc. The price of the rooms was just too high for what we got (and nearby places are cheaper with full kitchens).

Bidwood's location was ideal for accessing all the modern facilities in Nairobi as well as experiencing local life. It's a 10m walk from Westlands Market and a 5min walk from Sarit Centre, making it an ideal location. I was upgraded to a king-size room at no extra cost, which gave me more of a home away from home feel and made my stay enjoyable. Both the customized breakfast and the buffet breakfast were excellent. This was my fourth stay at Bidwood, and I look forward to returning in the future.

Bidwood is always a great place to stay. It’s clean and comfortable and very well located.