The Hayes Street Hotel Nashville Downtown

Lobby, bar & reception area were nice, but room was in rough shape. Pillows were not great and AC was extremely loud. So-so location, but still a fair walk to downtown.

Great location

Parking was extra, which was a horrible surprise. Its buy some great restaurants and that is it. You have to travel miles for anything else like a grocery stores, convenient store, gas station or mall to name a few.

Very close to Vanderbilt Hospital.

Clean room!! Ac was awesome!! The only thing was that the shower filled up while showering !!

The room (king suite) was spacious but very dark in terms of lack of lighting and the air con was very noisy. Despite that, would still recommend this hotel for a short stay in Nashville

While the hotel is relatively close to downtown, it is not really walkable to any of the main attractions in town. I would probably stay elsewhere next time to be within walking distance of more places.

A few blocks off downtown. Clean place.

Great location. Safe parking.

Exceptionally helpful staff

Our whole experience was amazing!

There was an ant in the bed. An elevator was down. And we had to pay for parking!!

Solid hotel. Really nice, helpful staff.

Good location very clean friendly staff

Passable

The location It was nice

Exceptional

Great stay. Everything was clean and as described. Check in and check out was very easy. Would definitely stay again.

Unfortunately, the service experience fell short. When I asked the front desk for a recommendation for a nearby cocktail bar or lounge, I was simply told, "I don't drink." That didn't answer my question, and I would expect hospitality staff to have at least some knowledge of local attractions and dining options regardless of their personal preferences. The breakfast staff was also disappointing. Their demeanor felt unfriendly, and simple questions were ignored. For example, I asked if I could use the maple syrup before it was removed, but received no response. Additionally, the photos made the property appear more modern and appealing than it felt in person. While the location is a strong point, there are other hotels in the area at similar price points that may offer a better overall guest experience. Definitely not a VIP worthy property on Hotels.com.

As a very last minute night's stay, this hotel was safe, centrally located, super clean, and the staff went above and beyond to be helpful. I cannot stress how precious the sweet lady at the front desk was when we checked in. So helpful! Literally her attitude will be the reason we go back. Parking is NOT currently valet and is ALL paid parking but it is right beside the hotel.