Aloft by Marriott New York Chelsea

An elevator was down. That’s a problem with a hotel this tall, especially since no service elevator exists.

We arrived late in the evening and was grateful that check-in was still open but we didn't receive much information on what our rate covered and what amenities the hotel offered that we had to go back to the front desk in the morning to enquire.

Everything was good, very clean, nice staff. Some confusion with the elevators, but is was resolved that day. We were told there were free muffins for breakfast, so we figured we would have a quick meal before going to the airport, only to be told they haven’t had them for a long time, but couldn’t keep up with the signs?! That they could have done better. Beds were good.

Great view of the old neighborhood (and beyond) from my room on 30th floor. I was born (70 years ago) just a block away and grew up in Chelsea. The friendly staff made my homecoming extra special. Location is convenient to just about everything, too!

Large sized for NYC standards and clean room

Exceptional

Great location and comfortable rooms!

Great location Elevator was down and down again to a single elevator for a bit and it was very not convenient.

Nice staff

Bad breakfast, very bad!!!

Exceptional

The location was perfect

Very easy checkin process. Arrived to the property and 2 pm and was able to checkin to our room right away. Our room was very clean and had a nice city view—we also loved the Bluetooth speaker and listened to tunes in our room before strolling the city! The staff member at the front desk (believe her name was Samantha) was very friendly and made for the smooth process. Also, the location is ideal and within walking distance to msg. Only downside was that there was only one elevator in operation for some time which accounts for the four star ranking in some categories. Despite waiting some time for an available elevator, the issue was minor and resolved by nighttime so I highly recommend this hotel for your stay.

Location, my room was large, front desk staff Breakfast

Real nice area, close to the subway to take you uptown and downtown.

Clean, staff was friendly and helpful. Rooms very small, difficult to open luggage or no chair to seat anywhere that was not the bed.

Victor was very helpful, who was the manager that helped me handle my hotel stay, specifically with flight issues for this trip. He does a very good job managing this hotel, it was honestly worth every penny. He deserves an award and needs to manage regionally or at higher scales to have this same type of hotel & customer service. Very satisfied.

Pleasant

Great location! Close to subway lines and walking distance to many attractions! Staff were very polite and professional! Room was clean! Would definitely stay here again!

Nice room although small and little storage space, normal for New York apparently. Ordered towels like 3 times before I finally received them.