TownePlace Suites by Marriott New York Manhattan/Chelsea

Refrigeration for my drinks The Breakfast Buffet is Excellent ! The Staff is extremely helpful both at The Front Desk and the Breakfast Staff As Well ! Within Walking Distance to MSG ! I would Rate This A 10 !

Overall the stay was good. The location was the best part. The elevator was an issue at times with it taking awhile sometimes 10+ min

Great location. Nice hotel but, VERY CRAMPED.

Superb

Tiny room for 2 people but it works. Great area.

The location was great, very close to the subway and within walking distance of many attractions. The room was clean, comfortable and well equipped. The staff were friendly and helpful. A great choice for a stay in NY. I would definitely recommend this hotel. Nothing to complain about. We really enjoyed our stay.

Everything was great, great location and clean room. Too loud Air conditioning.

Superb

Good

The location was excellent, lots of great places to see within walking distance. Easy access to subways for downtown and uptown The room was clean, but fittings in the room are in need of updating. The buffet breakfast was ample, but didn’t change at all in the 7 days we were there. No kettle in the room, but you could get a cup of tea in the foyer, however The hot water was often just lukewarm.

My main issue was with the daytime staff. Unfortunately, they were unfriendly and at times disrespectful. We were also given incorrect information, and when we tried to clarify the situation, they made us feel as though we were the ones who had made the mistake instead of simply acknowledging the miscommunication. It was frustrating and definitely affected our experience. On a positive note, the night staff was completely different, much friendlier, more helpful, and pleasant to deal with. Overall, a clean and conveniently located hotel, but the customer service during the day could really be improved.

The room was very clean, the staff was fast, efficient, and friendly. And the location was central to all of our needs.

Superb

Our room was clean and bright with a comfortable bed. Breakfast was very good with a selection of hot and cold food. Great location with close distance to underground. Nice street with a lot of plants and flower stores. Rooms are quite small and there is no space to store the luggage. There is a problem with the elevators, especially when breakfast is served.

Bad

Superb

Staff where very friendly and accomadating.breakfast was really good and takeaway options abig plus.Room was perfect for me and i enjoyed the gym facilities..unfortunetly had to wait for the elevator one morning which took 20 minutes off my morning,never ever experience that before. waiting for the elevator was a first for me,it seemed to bealways busy . maybe you could make people aware of this issue on arrival to prepare them.

Great

Great stay

Exceptional