Courtyard by Marriott New York Manhattan/Times Square

Helpful front desk and very kind cleaning staff!

Check-in was supposed to be at 3:00 PM, but I arrived at 4:20 PM and was still told that I needed to wait another 20 minutes for my room. I agreed to wait, but more than 30 minutes passed and no one contacted me, even though the room was apparently ready. I had to go back to the front desk myself and ask about it. There was also an issue with the parking. I saw a discounted parking rate displayed at the front desk, but when I asked about it, the staff member initially told me it wasn't available. Only after realizing that I had already seen the posted discount did he change his answer and say it was available. At that point, I decided to use valet parking instead. Unfortunately, the poor communication continued at checkout. I was told that the staff would call me when my car was brought around, but they never called. Once again, I had to wait and follow up myself. Overall, the lack of communication, courtesy, and professionalism made this a very frustrating stay. I expected much better treatment from a hotel, especially considering the price. I would not recommend staying here based on my experience.

Great time in New York here at the Marriot courtyard. Staff was very friendly and helpful!

Jazelle Peace at the front desk was incredibly helpful, professional, and welcoming throughout our stay. She works extremely hard to assist hotel guests and goes above and beyond to make sure everyone feels taken care of. Her positive attitude, attentiveness, and willingness to help really stood out. She is a great representative of the hotel and definitely deserves recognition for the exceptional service she provides.

Expected parking to be on site, turned out to be off site, 5 min walk. Room was clean but windows were not noise cancelling, we could hear people/cars passing by.

Na

Staff very friendly and accommodating, room comfortable and clean

Room was very warm. A/c did not cool room down. Room smelled musty. Otherwise decent location and great staff.

Fantastic hotel - great location near Bryant Park and just far enough removed from the madness of Times Sq, but convenient to subway and bus lines. Easy to walk to the theater district and to pretty much any cuisine on earth. Staff was helpful, friendly (from housekeeping to cafe to front desk) and very attentive to details. The complimentary breakfast is a decent and a nice touch in an expensive city. Like many busy hotels, elevators can be slow, so plan ahead and leave extra time or consider taking the stairs. If you do that, all will be fine. We'll be back!

My 19-year-old son needed to attend an appointment in the city, and we appreciated that this hotel allowed 18+ check-ins, so he could travel by himself.

Jason was awesome. He was very helpful!!

Plan a little extra time to your day while the elevators are repaired.

Wonderful. Great location and friendly staff. Our entire stay was great. Rooms were clean. Front desk staff were very friendly and helpful. On top of everything, they stored my bags for free after check-out, which let me explore the city easily on my last day.

Good

Superb

Overall, the staff was great and really made an effort to help. With better air conditioning and breakfast, this would have been a much better stay.

The pillows were very dirty in the room and the room was very dusty and stuffy. There were little bugs flying around as well. The ac was also very musty and there was an old moldy odor in the room.

El Staff fue muy atento

The hotel was a great place to come back to after a long day of exploring. Our stay was comfortable, and we appreciated how the staff were always willing to help whenever we had a question or needed something. Their positive attitude and kindness made the experience feel more personal rather than just staying at a hotel. What stood out the most was the service. The staff genuinely seemed to care about making sure guests were having a good stay. That kind of hospitality can really make a trip more enjoyable, and we definitely noticed it. For other travelers planning a trip, I would recommend considering Courtyard by Marriott. We had a pleasant experience, felt welcomed throughout our stay, and were happy with our choice. We left with good memories and would gladly stay here again on a future trip. Thank you to the entire staff for helping make our stay such a great experience!

I don’t like it