Courtyard by Marriott Oakland Downtown

The room was very well laid out and very comfortable! There were many free movies offered on the TV. The staff was extremely helpful and caring. The concierge named Michael went out of his way to help me acclimate to the surroundings, to direct me to restaurants, and to help me whenever possible! He went above and beyond! The breakfast at the Bistro was good except the breakfast potatoes were slightly overdone. The cook/waiter was very personable.

Exceptional

Exceptional

Very clean place to stay, not so quiet but understandable considering the location. I’d suggest using Valet parking, super easy drop off.

Shower curtain torn near circular attachments to closure was not good which meant water on the floor more than safe. Pull out bed was cute but not functional as sitting was awkward. Good space in the workout room. Excellent service at Bistro!

Good

The coffee was good at the café in the morning. The valet Jose was friendly and helpful. Location around the property was pretty rough

The young lady who checked us in was amazing. She was professional, helpful and sweet. There was a mix up with our room. We reserved 2 queen size beds and when we got to our room discovered that there was only a king size bed. I immediately called down and the young lady immediately took care of everything. All of the staff that we encountered was professional and friendly. I will definitely come back to this particular Hotel whenever I’m in town.

Very clean and quiet, staff was very helpful.

No issues

However, I noticed that there is still a hold on my credit card, which has been in place for almost a week since my checkout. The gentleman at the front desk mentioned it should be removed within 3 to 5 business days, so I’m curious about the delay. I left everything in the same condition as when I arrived. The room itself felt a bit gloomy; the carpet appeared dark and damp. Additionally, the hotel lacks amenities, aside from a pool that, while decent, was somewhat difficult to access from my location within the building. Also, breakfast is not complimentary, which was a bit disappointing. Thank you for considering my feedback.

Exceptional

The hotel was about 2 blocks from the 12th St / Oakland BART station. The area was very walkable, and was close to Oakland Chinatown. The hotel itself was clean and comfortable. The decor was a bit dated, but everything seemed functional. Wifi was fine. My room was quite spacious, so that was appreciated. The gym was a bit above average. Some front desk staff could have been more attentive, but others were professional and helpful. The highlight of my stay was the popcorn machine they had in the lobby in the evening. Overall, a good stay. I would definitely consider this hotel again in the future.

Staff exceptionally nice

Front desk lady needs to work on her attitude

I loved this property ! The gym and pool were awesome. The atmosphere is great and love that they have valet!!!! The room was super nice and they sent pushy see check out if you need a few minutes due to the fact that the luggage carts are low in number. They are all so nice and friendly. We will definitely stay again!!!

Clean room. Missing USB outlets for phones. No bathrobes. Staff were super friendly.

Location to Bart was excellent. Felt safe. Staff was amazing Pool was overrated, no hot tub.. Limited sunshine. Needs were ok, but not horrible. Had to call down for clean towels

I did not like the prices for parking and that the breakfast was not included in the price of the hotel. For those reasons I will not be staying again.

Room has poor insulation, you can hear sound from other rooms. We had an accessible room, the water pressure in the shower was SO low that you can barely shower, it's the worst I have experience in any US hotels. Hotel was right in the center of Oakland Chinatown, so many restaurants to try. Daytime seems to be ok, but after 6pm, it is NOT safe to walk around, and everything seems to be closed.