Extended Stay America Suites Orlando Lake Buena Vista

Great place

Location Room cleaning was not done at all for my seven days stay Grab and go Breakfast only protein bar and muffins Limited utensils in kitchenette Every time need to go to receptions for towel, tissue, soap etc nobody available in late evening

Always had great service

Free parking and close to Disney Advertised free breakfast there were a couple packaged muffins and very little coffee to offer guests. Ice was limited. Hot tub was out of service. Our room had a terrible odor

Exceptional

Rooms are clean outdated. If you’re going to stay at this location during a renovation request to be placed on the floor that has been completed.

Exceptional

Bad

I would not recommend staying at this Extended Stay America. I found a roach in my room and reported it right away. Instead of moving me to another room, I was told there was nothing they could do until the next day. When I tried to explain why that wasn’t acceptable, the situation escalated instead of being handled professionally. I was asked to leave the hotel, the police were called, and I was removed after reporting the issue. To make matters worse, the hotel has refused to cooperate with Expedia regarding my refund. I expected a clean room and respectful customer service, but I received neither. Very disappointing experience, and I won’t be staying here again.

The room was clean, however, the shower curtain, was too short, it was dripping after showers. I was informed that all shower curtains are like that; I had to request more towels for the floor; The pots ans pans a

Todo bueno pero necesita más días de limpieza el cuarto

Es completamente falso que ofrecen desayuno, lo que dan es un café rancio y una galleta vieja, es fraude publicitario que digan que tienen desayuno incluido cuando no es verdad

Great customer service

Exceptional

Pool is dirty and we had water shut down during our stay without any prior notice for about 5 hours !! They can do better including all staff ( except the black guy with glasses who works at night ) he is good ..

En el proceso de reservar buscamos que nos incluyera desayuno y este hotel no tuvo desayuno los días que estuve hospedandome. El personal lo único que decía que el desayuno no lo habían entregado a tiempo. No nos ofrecieron otras opciones ya que el hotel no cuenta con cocina propia. No ofrecieron descuento y las habitaciones no las limpian, tan siquiera la basura. No están en mis opciones de regresar.

Good

Pleasant

Estuvimos 9 noches y la pasamos bien y lo mejor buena ubucación del hotel. Muy agradecido por el servicio.

It was good size and comfortable No breakfast