Mercure Tokyu Stay Osaka Namba

Staff are very kind and helpful. However, during weekend it can be noisy from motor bikes, sport cars and rescue sirens. And during morning there are strange knocking noises. The room lighting is not sufficient. No much room to unpack your clothes. The staff are friendly, however, we asked for a 30 min late check out, and we were denied, not like a peak season, I guess it is because of availability.

Staff were super helpful, they helped with storing my luggage multiple times before and during our arrival. The room was a decent size, we still had enough space even with the addition of a baby cot. The in room washing machine was the main reason we chose to stay here and it was definitely much needed when travelling with an infant, and I love that detergent was provided too. Location is great, walking distance to dotonburi, JR Namba and a couple of other metro station. There is also a direct train to Kansai Airport. Definitely will considering staying here again if we're back in Osaka!

An excellent location for the food and events we'd planned around Osaka. I loved having a combo laundry washer/dryer in the room, there was provided detergent and it worked well for our clothes without overheating or damaging them. Some reviews include the lighting as a negative, but for our use as a couple traveling by ourselves we found it calming and welcoming. There is a floor lamp and a battery powered two-sided make-up mirror in the room for added task lighting. Maybe not ideal for families with little ones, but for us it was a nice touch of style. The breakfast was fantastic with a variety of western and Japanese style options. I'm a pastry and baking enthusiast and still think about the in-house croissants. I'm not saying choose here for that alone, but I'm not sure I'd risk it for future visits. The staff clears tables in the food service area quickly, but it's very popular and I would recommend going earlier than the hour before service stops. The mattress was more comfortable than most we've used in Japan, but still on the firmer side compared with the typical American or European hotels. We use a softer mattress at home and were comfortable without being sore or feeling pressure points. This is very minor, but the room TV activates with room card and plays a long promotional video and then repeating energetic background music on the menu afterward. Music in venues throughout Osaka was interesting and well curated, but after the first day we found this to be a distraction and it became a routine for us to turn the TV off immediately on entry.

Great location, nice rooms, lovely cleaning service, good AC Lobby consistently busy, but well managed

I loved the interior design of the hotel. It was very unique and everyday pieces were turned into art. We also loved the location, which was a short walking distance from many great spots. The bathroom was too dark to accurately do hair and makeup. There was a lighted hand mirror in the bathroom, but it was not enough light. I had to look in the full-length mirror in the bedroom with natural light to see what I really looked like.

The vibe is amazing. Super close to the shopping area and very convenient. The price wasn’t as high as I thought it would be and compare to Tokyo area it is much more affordable.

Personal washer dryer combo in room. Loved it

Location, facilities, room layout and cleanliness, and the washer inside my room!!!! Nothing! I will be staying here once I go back to Osaka

Everything was perfect

It was perfect!

The dust from the ventilation systems, the are coming out of the lighting system that was blowing dust all of the time (at least on the 14th floor). Ventilation systems NEEDS to be checked, expect to breath clean air for $200 a night.

Location was perfect! Walkable to everything we wanted to do. Room was nice.

Location is excellent. Staff are friendly and helpful. -

Very modern hotel and great location. Shower room has fluted glass, towel had to be kept outside of the door. Fridge and cabinet had a smell and wasn't the cleanest. Room was dark, lighting not the best for makeup. There was a makeup mirror provided which we appreciated. Good hairdryer as well.

Location Too dark. Lights were always dim and gave an impression is a sleezy place.

Girl who stood in the back watching could've been more helpful and smiled more.

Rooms too dark. Needed more light especially around sink area. Put lights on dimmers or better yet add better lighting as hard to get dressed/see.

Very comfortable and pleasant.

It was great that the hotel was not as far from the metro stations (maybe 400 meters) as Google had told me (700 meters) It was such a great feeling to be able to check-in with a real human on the other side of the counter and not struggle with a computer screen to submit passport information and make yourself understood because I had booked two rooms. Computer screens at other hotels couldn't really handle that, so this hotel was such a breath of fresh air! I liked that I could open the window a little bit to get fresh air into the room and I liked that the toilet was a separate room from the shower. Room was 1014 in case anyone likes a washing machine in their room in addition to the microwave, fridge and safe. At the elevators in the lobby was a scale to allow guests to weigh their luggage. The hotel was extremely dark, especially the hallways. The elevator's neon lights were too bright for my taste. I was given a room with a washing machine, and while it was a pleasant surprise, I hadn't booked such room. The website hadn't even mentioned that the hotel offered guest laundry. And while it was nice, the room was more costly and I wish I would have been asked if I was ok with paying extra. In the end, I used the washer and it was definitely convenient to avoid to hassle to grab an empty guest washer. The hotel was not the easiest to find initially.

Location is perfect, very easy to go around. Room is clean and convenient. No