NH Collection Palermo Palazzo Sitano

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The breakfast was uninspired and very ordinary

And the employees at the front desk are rude and unprofessional…

location Room poor design , no hot water for all 3 days of my stay inspite of changing room

Everything was great

The property location was excellent. The staff were incredibly helpful. Breakfast was fabulous. Our room was big, comfortable and had everything we wanted

Breakfast was wonderful with a lot of choices, the location is just next to the bus station that is very convenient using bus travel. The staff are were friendly helpful with useful suggestions practically. The staff's English was very good who can explain everything easily, plus very good service. We were moved if we could get a coffee when we arrived at the hotel in the afternoon, the receptionist made two cups of coffee and sent to our room immediately.

The hotel is new. Staff is outstanding. Very Clean. Incredible breakfast!! Amazing room and bed. Bathrooms were awesome. You can’t beat the location in the city center. It’s only been open for 2 month so there room service kitchen closed at 10. But we called at 10:30 and they still whipped us up sandwiches

Location was perfect for seeing Palermo! Staff was helpful and friendly. Turndown service was missed a couple of nights.

Room and breakfast service are good. The location is accessible by walking to most of the historical area and nearby eateries and restaurants. Compared to other NH Collections, it has a less extensive hot food selection for breakfast.

Very good location and nice facility.

Location in the historic district with a grocery store and many restaurants in a short 5-10 minutes Breakfast could have a little more variety

Our family’s experience at this hotel was one of the worst we’ve had. Upon arrival, we encountered rude staff who seemed uninterested in assisting us. We faced a major inconvenience with no hot water for the entire 4 days of our stay, which was completely unacceptable. To make matters worse, we discovered a cleaning towel buried deep in my daughter's suitcase, as if the cleaning staff had been rummaging through our belongings. Additionally, the cleaning staff would knock once loudly in the mornings and barge in without waiting for a response, which was intrusive and disrespectful. One night, we ordered food from the bartender, but it was not up to par. The following night, as a family of six with three booked rooms, we decided to bring in food so we could eat together. We found an empty conference room to use, only to be shouted at by two hotel employees for “bringing food into the hotel.” This was incredibly frustrating, especially given the circumstances. Overall, the rooms were extremely small and didn’t accommodate our needs. I would not recommend this hotel to anyone. It needs significant improvements in service, cleanliness, and communication.

Great breakfast buffet and the property was newly renovated in April.

Really nice place to stay, cosy and well-located. Staff very helpful ;)

Great location, immaculately clean, beautiful decor, lovely staff Nothing, it was wonderful

Large, comfortable room, modern decor with a balcony. The breakfast was fabulous with many offerings including healthy options. Great location within walking distance to major sites. Definitely want to return. Nothing. Everything was perfect.

We had a small issue with our hot water .

Excellent location — in ZTL, yet close to the boundary so you can park your car outside and don’t have to pay daily 5€. Staff were really good.

If you're driving, make sure to contact front desk first, a bit tricky to enter and park in old town.