Homewood Suites by Hilton Boston-Peabody

The place is being renovated. The lobby restroom was piled up with paper on the sink and no toilet paper. When I told the front desk they said it was in the website that the place was being renovated. The attitude was terrible. When I spoke to the front desk they said they would turn it over to the manager and see what he could do to compensate me. Nothing was done. I got this place because I wanted to bar b Que for my daughter who we were dropping off for college. The pool was closed. Bad experience I will never stay here again. Had I known it was being renovated I would have gone elsewhere also the place smells. Pic shows no paper in toilet and pile of trash on sink. Gross

Do not stay here!

Air conditioning didn’t work.

Was under construction. I was only informed upon arrival, no compensation offered. Elevators are terrible. The whole place smells of cigarettes and weed. Room service missed a few days even though I asked. Stains on sofas and chairs in the room. Breakfast is extremely basic. They take the trash out by wheeling it through the breakfast area. Shower is weak and the temperature cannot be controlled.

Hotel was under renovation could not use pool or gym

Poor

Breakfast was great. We didn't realize they were renovating during our stay, so the pool wasn't available. Outside of that our stay was fine.

The location was good for Boston and Salem. The sign for the hotel was not there so getting deliveries was not easy also their pool and fitness room were both closed for renovations which they did not tell us about before our stay.

The room and staff were great!

Exceptional

The staff was very helpful but I had to call often. Towel bar fell off the wall and tub drain issues. Uncomfortable old worn couch and stale smelling room. They were sold out so no moving option. I was traveling with an elderly parent who didn’t want to move after settling. Disappointed overall, and I don’t like to give bad reviews.

Arrived to find the hotel undergoing a massive, obviously pre-planned renovation. Many amenities were unavailable. I appreciate the renovation, but am disappointed in the stay as this was not denoted when the reservation was made. A piece of advice, if your going to do major demolition work let people know in advance. To sell a hotel on pictures of something that no longer exists is criminal.

They agreed to refund me after 15 phone calls and multiple hang ups and finally a refund for a trip I was definitely not taking and still they have not refunded me and I sense this property which as a Hilton rewards member does not uphold the Hilton hospitality I have come to enjoy in other properties. Have you issued the credit

My stay here started off terrible traveled all the way from East Hartford CT wi5h my grandkids to get to a hotel under construction and worse NO POOL staff at front desk she was awesome wish I remembered her name she found many pool alternatives for me but was just heartbreaking for my grandkids that they had no pool and I had chatted with an agent prior to leaving to my stay and was notified that pool was working

Black paint on our bed, trash piled in the hallways. However; the best part was upon check in being told I was aware of renovations which I WAS NOT. We booked for the pool which was closed. Very disappointed. Would not recommend or stay there again.

The room was exactly what I was looking for when I needed a place to stay with my 5 bridesmaids. We wish the pool was open but it was good for a 2 day stay.

The building was fully under construction. There was no AC in the hallways. The button to use the elevator was pushed in with wires, hanging the only way to get the elevator was to dig your finger in there and press the button there was no bathroom in the lobby. The pool was listed on the website, but there was no pool when we entered the room no air condition was on and the room had a bad smell. The bathroom towel rack fell when my disabled mom was using the bathroom. I’ve stayed at Hilton numerous times and never experienced anything like this. Fortunately we called Expedia and they switched us to a better hotel room. I’m very disappointed in Hilton.

Property under construction and was not told this. Construction occurred through out the night which made sleeping very difficult. Amenities were not available and the staff was rude and not helpful

The floors, from the lobby to the elevator, to our room, were covered in plastic. Make shift walls were made of plastic blocking off areas. Smoke detectors in the hall outside of our room were covered with plastic (and taped)! The hallway smelled like the plaster/spackle they were putting on the walls and you tracked it into your room. The exit sign near the elevator was hanging off the wall, as was the smoke detector. There were lights laying on the floor down the entire other half of the hallway (right next to the plastic on the floor). I am quite honestly appalled that guests are permitted to stay here. I have lost my respect for the Hilton chain of hotels and will not he staying in any of them again.

The location is great, we usually stay here because it’s close to the places we like to visit. It’s under construction, it’s dirty, nails on the floor, there was a spilled drink in the elevator, our bathroom was not cleaned well, we didn’t stay for breakfast because the construction was going on in the same area and it was dusty. It was noisy and the floor we stayed on smelled like heavy cigarette smoke. Water was to be shut off between 10-2 which seems a bit crazy and none of this was disclosed when we booked. We had stayed there several times before and noticed they were starting some work a bit ago, but nothing is done months later. I’m not sure how they can be open with all that going on.