Aloft by Marriott Philadelphia Downtown

Bartender, Q was the main highlight giving exceptional insight on places to go and things to do in Philly, and front desk receceptionist, Michael gets 5 stars as he was very apologetic for his fellow staff members, trying to accommodate as much as possible for their huge shortcomings. Staff members, Olin and Jordan who both worked the front desk. They were extremely disconnected and failed to provide acceptable customer service. Jordan was asked to make sure our room was cleaned and she failed to do so therefore we had no clean linen or clean wash cloths. Olin had a very dismissive attitude and tone deaf to all my questions and concerns. Jordan was the same, not at all helpful or attentive to her responsibilities. Also valet parking was way too expensive especially for large vehicles and an additional fee for in/out so we parked in garage across the street which was very reasonable, however our rental was damaged as the exit ramp was extremely narrow causing the side to be severely scratched .

Valet people are great

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The location

Ok

The hotel is in an old historic building and was very beautiful. Everything was very clean. The staff are friendly and helpful. Excellent experience. The location is perfect if you are going to visit the Reading terminal market in downtown

We had a wonderful stay!

Exceptional

Bad

Clean room, good location. Staff was exceptional especially the main bartender.

Super convenient center city location with so much to do in a walkable distance!! Aloft always provides us a great facility with fresh decor and an upbeat vibe. Love our stays here!

For the price I can’t believe how it feels like such a less quality stay compared to many others. I would easily pay half as much more for a better experience.

Great location, great staff.

What I did like was the lobby area. What I didn’t like was the room. I made reservations for two room . The rooms were on the 13th floor(1307 & 1312). Room 1307 was great ! Room 1312 was smelly and furniture (chair) has a rip on the top of it. I immediately contacted the front desk. They gave me the keys to another room (502) . Not only was the room surly looking , so was the floor when we stepped off the elevator. I asked for a refund. Staying at a hotel such as Aloft I did not expect to experience such. This was my first time booking with them as well.

Our air conditioning and safe didn’t work. No one answered the phone at the front desk. The front desk customer service was not very good.

staff was nice none of the lights worked. bathroom and lamps

Exceptional

Location Charged me twice. Room "with a view" in fact didn't have a city view.

I enjoy myself and birthday

The lobby bar was great, and the bartender/waiter was very helpful.