Majestic Mirage Punta Cana, All Suite Resort - All Inclusive

Cleanliness of the room, butler Juan and our waiter for the week Alejandro and the towel guy Lenet was awesome!! All staff was but these just stood out ! Would like to be able to get US dollars out of an atm and not have an exchange fee..

The mirage is amazing on its own, it’s super beautiful & very clean. But what makes this place worthwhile is the amazing and loving staff! One of the best resorts I’ve been to in Punta Cana so far. A bit of sewage smell in the room sometimes, comes and goes. In the bathroom area.

Na

Exceptional staff all around Food options take preventative measures to control the cat population on the resort and Cock roaches on the property in the common areas

The property was gorgeous and checked all the boxes. Great pools, wonderful beach. Luxurious, yet very friendly. Some little things like the handrails in the stairwells needed to be touched up.

The landscape and the architecture are beautiful. Food is great. And the people are marvelous, nice, fun, kind, friendly and very respectful but basically genuine. The service at the restaurants is excellent I can pull a list of names that deserve recognition for the excellence in their work but is too long. I can add that this was the 10th vacation that we spend in the Majestic resorts, first at the Colonial and then in the Mirage.

Private hot tub on roof.

The food was horrible with flies literally flying and touching the food . The staff was horrible . The rooms smelled horribly . This was the furthest thing from luxury . The beach next to the resort was full of sea weed !

Food was not very good in any restaurant

I have been here 4 times but it will be my last. they gave us a room that had multiple issues and were not fixed nor were we changed to a different room The door in the room had broken glass that was glued back on. the room had many issues but the property itself is good and was clean.

Aesthetics. Cleanliness, dirty ice, dirty sheets and bedding, not enough wash cloths for rooms, mini fridge was not working. No light by rooftop jacuzzi. Jacuzzi jets were not working properly. Charged $90 usd for room key bracelet. The food was very disappointing and nasty !!

The entertainment was great My jacuzzi had mold. I spoke to management and was told that they would change the jet streams. A worker comes and says he’s going to paint it. The manger told me that he would let my butler know about my issue. When I checked out my butler had no idea. The manger never told him. I even asked if I can get a discount on my room because I could even use the jacuzzi. My girlfriend is allergic to mold. It’s not fair I paid for a room that I could not even enjoy all of what it had to offer. I didn’t get compensated or even credit on another stay.

The service and food were excellent. We'll plan activities to add fun and excitement to our stay

I had my nights without air conditioner working, due I notified they not able to fix.

I liked the swimming pool, the food, the beach was good. A very beautiful resort. Coffee shop was great Despite being in one of the swim-up suites, drinks service didn't come up to us. Mattress quality could be better. Minibar was lacking.

Everything but Eduardo Arias really made it perfect for us also, he was always checking on us an making sure everything was perfect, I really liked that, if we needed something he took care of it. I had to get ahold of my excursion that I planned, he said do u mind me to make sure everything is ok, I said u do that, an he just did, always took care of things for us, he was very polite an respectful, he was the best Everything an more, I was at Colonial last time an that's why I came this time an you guys know how to wow us, I will never stay any place but Mejiatics. It's like home to me

Beautiful landscape. No issues getting a spot at the pool or chairs at the beach. It wasn’t clean. We saw multiple roaches. The staff was not always friendly especially when getting towels. They expect customers to use one towel per day to go from the pool to the beach and vice versa. The food was not great and they serve too much pork.

This is our 3rd visit to the Majestic Resorts in Punta Cana - Every single trip has been excellent, service, food, shows, rooms, beaches. Everything has been amazing which is why we keep going back.

Gorgeous setting. Felt like I was a movie star. That it's very hard to navigate the premises. It all literally looks the same. The few tiny signs aren't placed well. It's a huge facility. Either color the club buildings to distinguish or place the number in HUGE print - not to missed - on the side in black against the cream exterior. I and many others I spoke with wasted a lot of time walking in circles trying to locate where to go. That I wasn't when I booked asked what drinks I would like in the room. I only drink diet soda and there were 2 bottles 1 flavor yet many bottles of sugared with a variety of flavors. They only have diet coke. If I'm expected to only have that available for 5 days then why not just have 1 alcohol available - no variety - just vodka for example? Just reguar coke nothing else for everyone else? The ice cream bar at the buffet had every topping of sauce including fake 'white' chocolate but no actual chocolate. What genius decided that?

Absolutely beautiful!!!!! The rooms emitted an unpleasant smell, presumably from the a/c unit. The “perk” of aromatherapy for the rooms IS A MUST. It has to be requested.