Hilton Garden Inn Portland Airport

Hilton Garden Inns were nice properties wherever you booked a room. This hotel was fine but it looks “tired”, doesn’t look like they’ve spent any money on the hotel for some time now. It was nice that the reception desk had some frozen personal pizzas and something, that you could use in room with your microwave, but no paper plate offered, paper napkins and plastic knife and fork. I didn’t take breakfast, I was getting picked up, needed sleep more than breakfast. Wanted to get cup of coffee on the way out but coffee not available by 11 am. I came down at 11:05, no coffee. Room was clean, bed was fine. There are other amenities, like a pool, but didn’t have time to use it. Door handles work one of two ways, my first key didn’t work. Matthew, desk manager, apologized for not telling

We had the breakfast option and it was hot, fresh and plenty of selection. Our 6 and 2 year old even ate a good meal. Paying for parking was a surprise but it wasn’t outrageous.

Very good

Was wonderful to stay here for for our early flight!

Exceptional

Friendly, Clean, great location to airport and rental cars. Staff are Always so friendly and helpful. 3rd time we’ve stayed at this location for convenience of airport when leaving Maine at 4am in the morning!! Will be back next year! N/A

Convenience to airport.

Convenient; friendly staff Nothing

Very convenient location for the airport and a short Uber ride to the rest of Portland. Building was not new but was well maintained. Spacious rooms.

Close to the airport. Staff had difficulty with the power outage.

We were only there overnight, but was very happy with our entire experience. Check in was simple, room was clean and comfortable. Very happy. Would stay again.

We enjoyed our stay. The location right at the airport was convenient. We traveled by uber which was very easy and came quickly. The staff members were very nice and helpful. The Hotel has a nice quaint and calm feeling. That was nice.

Attractive, clean, nice staff Extremely overpriced. Insulting that you have to pay to park. Extremely bright room with no way to close drapes. Overly complicated processes, like QR codes to access room information.

Exceptional

Clean, comfortable, quiet hotel with ideal location to airport. Nice food and drink options!

Room very comfortable, food decent, staff great

The gentlemen at the front desk was exceptional. We checked in on August 6th. I don't remember his name. Pool was highly over chlorinated.. other guests commented as well. Charging $13 for the breakfast buffet you put out is criminal..the food is abysmal. I didn't see any of the other menu items but basing it off what I did see, I wouldn't order from the menu either. You charged for parking in a remote area after we spent almost $400 on a room Bar staff was pleasant but completely incompetent. Also didn't care for the bar. This is a corporate issue..not their fault...and you could at least try to create a tiny bit of atmosphere..it's not like you're not charging enough for it The only reason I stay at hilton properties is to accrue points..it's really not worth it anymore

The comfort, cleanliness, and location were just what I hoped. It was slightly off-putting when the driver who transported me and a couple to the airport only greeted and acknowledged the couple. I was traveling alone and could manage my single backpack, however, there was no simple greeting, general communication, nor offer to help me. It was early in the morning and the driver thought I was self sufficient enough?

Superb

Staff was super friendly