Remisens Hotel Metropol

Breakfast. Beach pull. Best of the best. Parking. 25 euro is too much

Insane breakfast. Fantastic pool. Cozy rooms All perfect

The breakfast was incredible!

very friendly staff, night checkout, good breakfast box to go

The bed was really squeaky and that meant that it was very hard to move around the room while my baby was sleeping... :/

Bread for hamburger was burned, not much choice for food at all.

Everything and everyone was excellent

Nothing

old furniture, noisy AC, Casino next door total outdated. location is ok, breakfast no services, lack of people. That was really bad.

Starting from the moment we arrived, we enjoyed everything about the hotel. The front desk staff were very welcoming and helpful with information about our stay and the area. The welcoming feeling extended to all staff as any staff member we encountered was incredibly friendly and helpful. Additionally, we received an upgrade so the room was phenomenal. The area around the hotel was nice for our dog as there's a lot of grass and places to walk him. Finally, the great breakfast extensive and had so much to choose from!

The view, location, gardens and pool

A bit outdated and the pool was closed at 6 pm

Room 410 air conditioner did not work. Staff asked me to fix it!! Moved me to room 700. Fan worked on low only. AGAIN, the air conditioner did not work only the fan. Staff was no help. Said open the balcony door. Sure, AND let in the MOSQUITOS ?.

Saturday morning landscape cutting machine revving engine for hours

Exceptional

Exceptional

Clean big room with a nice view, got a free upgrade. Breakfast was nice and location was close to everything we needed but still calm in the evenings. Would come again For my taste wellness and sauna was not the Best. On the other hand massage was great.

Great spacious room and very very nice staff. Top recommendation.

Very clean, great location, stylish hotel with a nice sea water indoor pool and spa access. The view was great! Fantastic big balcony. Comfortable bed. Beautiful restaurant and terraces. Breakfast is not a 5 star. There is an illusion of variety but in fact it’s not much to choose from. Tomatoes were cheap and hard to chew, no cakes, chemical cheap orange juice, poor variety of cheese, bread. Some staff doesn’t know how to smile. The shower didn’t have any door or curtain so after taking it we had to wipe all the water from the floor.

Hotel Metropol in Portorož presents itself as a 5-star destination, and on first impressions, it certainly looks the part. The building appears to have undergone recent renovations, giving it a modern and upscale aesthetic. Rooms are spacious—likely a legacy of the hotel's older structure—and the complimentary upgrade to a suite during our stay was much appreciated. The panoramic views are among the finest in Portorož, offering a striking blend of the Adriatic, the surrounding hills, and the iconic Kempinski Palace, even if slightly marred by the rooftops of the casino complex. The hotel also boasts a generously sized, well-heated indoor pool and a comfortable terrace area. Breakfast was varied and generally very good (bread pudding and baked beans are much better at the Kempinski, though), living up to expectations for a hotel of this class. Beyond the surface, the experience was marred by a series of service shortcomings that made it difficult to consider this a true 5-star establishment. To begin with, basic service standards were repeatedly missed. There were no spa slippers in the room—something we’ve come to expect as a given in any hotel offering wellness amenities. After requesting them, it took the entire afternoon for them to arrive, effectively costing us one of the two days we had to enjoy the spa facilities. The bathtub in our suite was unusable due to a missing plug, which was never fixed. The bed was not properly made, which is a basic expectation in a hotel of this category. The most concerning issue, however, was the handling of a parking dispute which I raised formally with the hotel and for which I have yet to receive any acknowledgment or response, despite following up twice. Upon arrival, I confirmed with the front desk that parking was included in our reservation and that no further steps were needed. However, at checkout, I was informed that I had failed to obtain a specific ticket upon arrival and was required to pay full parking fees out of pocket. The staff showed no willingness to take responsibility or offer any assistance—despite the confusion being entirely due to incorrect information provided by the hotel itself. It was not only an inconvenience but also a disappointing display of indifference toward guests. All this raises serious concerns about management and the service culture more broadly. While the Metropol benefits from its location, views, and certain facilities, the service falls well short of standards. For travelers seeking true 5-star service in Portorož, options like the Kempinski Palace offer a significantly more polished and guest-focused experience, and mid-range alternatives such as Hotel Marko offer better overall value. Until meaningful improvements in service are made it's difficult to recommend the Metropol without reservation.