Fairfield Inn & Suites by Marriott Rochester West/Greece

Very good experience, we had a good time

The staff there are what really makes the hotel stand out in my opinion. I used to live in hotels while i was looking for places and I’ve seen them all! This place was significantly different in that the staff were so helpful to my son and I after our flight got canceled… I called them up and they kept our first room for us and made sure to clean another room and check us into that room early… at no extra charge… they also have a wonderful breakfast, I felt safe in that area while visiting, the property could use more upkeep… but the customer service is what mattered the most when we were stranded and I was panicking with a child, they were on top of their game!!!! Also great AC system which is super important to me also

Everything was good

Our Soccer club stayed at this Fairfield and we all enjoyed ourselves.

Clean, comfortable, well-supplied room. Friendly, kind staff. Some excellent breakfast choices, but no yogurt available most days. No whole grain bread items, Poor quality fresh fruit. Good parking. Good gym. No 5-pound weights.

Felt safe but water didn't get hot enough

Nice play the stay overnight! Clean and friendly staff service!

A great place to stay. The location is perfect. The staff were very friendly and helpful. My only complaint is that is was looking forward to the hot tub. Unfortunately, it has been removed.

Good location . Restaurants nearby.

Our room 229 had this awful disgusting odor that I didn’t notice until we went to bed. It was almost a chemical smell that just lingered the entire night which was only 1 night so no sleep for me. In the morning I let the staff know which she right away followed me back to room to check. She noticed the odor as soon as she entered room and immediately phoned her supervisor who was out of town. I’m calling Monday to see what they can do to compensate. I was assured that they would make it right. Staff was friendly and place was clean, just this weird odor…..

Had a great time, hospitality was great

It was an enjoyable experience

Pool wa

Breakfast was good, including coffee, and all staff very helpful. Hotel needs a new public computer - it's old and all sorts of issues occurred trying to get access, plus no chair at the computer. Staff let me use the office computer for medical info that was needed. Shower curtain not wide enough and toilet could use a soft close seat. Sadly, Marriott along with other well known hotels in multiple states need updating, which makes traveling less enjoyable.

The room was nice and the location is parklike, but the hotel itself was in need of cleaning. We felt like this hotel was being used by displaced people in need of long term lodging.

Breakfast Cooking staff was attentive. Lady saw they had run out of milk for cereal and she brought us fresh milk.

The receptionist was rude.

The rooms could have been cleaner

I was traveling with my kids, we we're all excited to use the pool. The pool was cloudy and green and my kids wouldn't go in it. Overall the rest or the hotel and the room were ok. The bedding didnt look the cleanest with some spots and hair, Had black hairs on the clean towels. Staff we're very friendly and the breakfast was good.

Everything was excellent. My only complaint was that the pool water was a bit too cold