Hampton Inn & Suites Rochester/Henrietta

The towels in our room were slightly dirty however, staff were willing to bring new ones. The cover over our ironing board was also dirty and we ended up using a sheet over it. They could do better with managing their laundry. There is an indoor pool about 5ft in depth which is a nice amenity to enjoy. The breakfast was included and had a small array however, sufficient for cost. They also happily provide some grab and go bags at breakfast which is nice. Parking is just outdoor. There is a McDonalds, Tims and Walmart very close to here which is helpful for road trip stops.

Superb

great hotel with spacious rooms.

Nice breakfast, swimming pool, and free parking, close to the downtown of Rochester.

Location is centralized. The front desk staff is friendly and accommodating. The room is clean, albeit the toiletries are fair . The breakfast is convenient. The toiletries are fair. A bar of hand soap to wash one’s hands maybe economical, but there’s no dish to place the soap on. It would be better to have a stationary hand pump that is refilled. The shower gel does not lather well, but it is convenient to not have to bring one’s own.

We booked a non-smoking room for 2 nights. On arrival, the room smelled of cigarette smoke and when I talked to the front desk about it and switching rooms they said their systems were down and they were unable to do anything with the reservation... also, the amount of trash and goose poop outside the property was disgusting. The other people staying there were very loud and throwing some kind of party outside the property with trash everywhere and no regard to others..

the staff was great they made the stay worth wile

The computer system for Hilton was down when we arrived but the staff handled it great!

Clean...................................................................

The staff were very friendly

Good

Clean facilities, all the amenities we needed. Quiet room. Slept well. Good breakfast.

Although it’s not convenient for walking in the historic area or the gallery area of Rochester, it’s very convenient for big box store shopping, which, if you’ve been on the road for a while, you need.

The front desk staff was very friendly and helpful. Our room was clean. The pool is nice and so was breakfast. We enjoyed our stay so much that we decided to stay in the same hotel for our ride back home.

Great hotel

Pleasant staff but property needs some updates

Fabulous gym

Enjoyable short stay. Almost wish it was longer due to not being able to enjoy the environment longer.

Exceptional

mattress needs changing along with pillows