Homewood Suites by Hilton Rochester/Henrietta

Okay

Ok

The service provided by the staff was unsatisfactory, particularly given that we were accommodated in a room category inferior to our confirmed reservation. This experience falls short of the standards we associate with the Hilton brand.

Breakfast is horrible

Superb

The room we where in was very spacious . Love the staff n loved the pool as my kids say . Thank u

When I asked to check out and leave I

It was as expected. Elevator not working. Poor lighting in my unit

Clean, spacious room. Enjoyed it. Beautiful lobby and grounds. Elevator did not work and breakfast was not good. Potatoes were dry, oatmeal was undercooked and the "yogurt" was bioengineered starch. Poor brand.

Terrible. The beds were uncomfortable and staff was rude

All was good check in and out was easy. Morning breakfast was a bit off, replishments of food and drinks came out slow and cleanliness of food area could have been better monitored.

Looks like a motel 6

Very good

Rooms need updating and some general maintenance. A deep cleaning would be good.

The breakfast was awesome. The staff was very nice. The room was very nicely layed out and decorated. The floor in the kitchen area was sticky. The pool was very nice but could use a little ventilation and there was a dead Beatle in the restroom near the pool 2 days in a row. We enjoyed our stay.

At least vacuum the place. Especially the hallways

Overall not a bad spot. If I came up here I would consider coming again. I wish it felt cleaner I think that’s the biggest thing. There was gunk on the window curtains in one of our rooms and the bathrooms didn’t feel very clean there was a lot of buildup on the drain and the ceilings. The room doors also had big gaps underneath which I didn’t like . Just made me feel a little uneasy. The breakfast they served was convenient and did the job. The front desk was really nice. Just a few changes I think it would be more stars

Location , size, Furniture was very dirty from use, chairs ,stools, couch, rugs desperately need deep deep steam Cleaning. Tub Needs BLEACHING DAILY.

Great meeting space, nice breakfast, pool is fun, big rooms. Always our spot in Rochester.

Very friendly staff. Older building but we had what we needed