Studio 6 Corporate Extended Stay Rochester Henrietta NY

Upon my arrival, I was informed that all reservations were cancelled for the weekend and I should have received an email about it. This was not the case, and the front desk attendant was not helpful. She kept calling the owners of the hotel, and not getting an answer. In addition to this all I was told by her was that I would have to get another room. There was no offer to help with that. A truly awful experience. In addition to this, their hotel was unresponsive to customer support calls not only from multiple hotels.com customer service staff, but also to their own motel6 Customer service. I would say any port in a storm, but in this case the storm would have been preferable.

It took us 9 hours to be able to check in. Never was asked for an ID, was handed a room key and was told to come back. Wasn't able to get ahold of property for two days ahead of reservation, because we needed to know if we'd have a crib as requested, we weren't able to. There were smoke detectors cherping due to dead/dying batteries all in the first floor. One room could clearly smell was smoking. The hot/cold didn't match the faucets or sides in any of the spots in the room. There were taped signs everywhere about trash written in sharpie over lined paper. Parts is room were in severe disarray. Toilet had duct tape on it. The wall was falling off behind the toilet. The "clean" towels had hair all over them. Chunks of the dresser were completely missing. The fridge was covered in pitted rust and the inside of the freezer looked like the vent had rusted out or had at one point caught fire. The curtains were falling off the wibdow. One of the table legs was broken and was bowing inward. Sheets were stained. I thought maybe this being a corporate level location that this would have been a cleaner and better stay. I was wrong. Other people coming in also were having issues including their reservation being cancelled without them being contacted because other people extended their stay in a room instead. The rest of our trip was fun, we will not be attempting any more stays with this chain again at this point.

They were canceling all reservations. The people at the front counter, were claiming that their guests decided to stay longer, eventhough a bunch of us were trying to check in. I was probably the 6th or 7th person with reservations, that was told their reservations were being canceled. Personally, I don't believe that many people wanted to extend their stay, but don't have any proof of that. I've wanted to extend my stay at other establishments, and was told that I couldn't, because my room was already booked to someone else. One young lady claimed that they fired all of the housekeeping staff, and she offered to return to work. The people at the counter didn't respond to her, so I'm unsure if that was true. They actually had a sign made, saying that all reservations were canceled. A lady in line asked if the sign was true, and the counter staff said it was an old sign. Apparently, this establishment has pulled this stunt before, otherwise, they wouldn't have a pre-made sign, stating all reservations were canceled. I never made it past the lobby, but the lawn and landscaping were a mess. Actually had charcoal grills on the sidewalk, just outside the entrance. The place sure didn't leave a good impression, even before I made it into the lobby. From my experience, I'd avoid this establishment at all costs. They never even offered any suggestions, or help, on finding another place to stay. Absolutely horrible all around experience. Stay away at all costs.

They fired all the staff. Absolute sh.t show. Both locations (Henrietta and Greece in Rochester NY) are going to be or should be closed. Someone told the one in Greece had bed bugs, but I do not know that.

No rooms available when we arrived, we were told 48 rooms had been vandalized the night before, and they could not accommodate the line of people with reservations. They had no recommendations to help us rather than to contact Expedia, which resulted in 2 hours waiting on hold until we gave up.

Confirm reservation was told place is full cannot do anything Had confirmed advance reservation Would not pick up the phone to refund deposit

服务态度好

Me and my family was traveling from Delaware to visit family. After a 6 1/2 drive I get to the hotel and to check in and there was a sign that read " All reservation are canceled, there are no rooms available." There was nobody at the front desk and papers and information was scattered all over the desk. Compu

My room was canceled and I never received notice. I highly doubt using Expedia in the future and I would not recommend staying at this location.

We made a reservation for three nights, got a confirmation, and paid. We even got the hotel's message through Expedia stating the check-in information and asking if we wanted to reserve early check-in, etc. When we showed up to check in on Thursday, the desk told us that they were all booked up and not honoring reservations due to a "maintenance issue." No contact about it in advance, no notes about this on their booking pages, nothing. Just a desk worker telling us our reservation was canceled when we walked in with our luggage and our toddler. He showed me an iPad screen where he clicked "cancel with refund" and assured me I would get an email with a full refund. I've received no such email and it's been several days. We now have to jump through a lot of hoops to get our $245 back when we never were even permitted to check in. Expedia has had trouble contacting the property and I think we're going to have to get G6 management involved directly. We scrambled to find another hotel, which the desk worker unhelpfully told us it'd be hard to do because "it's a weekend" when we asked for his suggestions. (If only we'd thought ahead and made a reservation!) Again, stay away.

Showed up and saw a sign that all reservations were canceled. Tried to call the number they listed for help and that number was not in service.

I couldn’t even check it n. So I didn’t stay. Nobody was at the front desk. A person at the lobby told me that she was employee of the hotel and was fired earlier same day as well as the rest of the stuff. Lobby area was greasy, cart with dirty look sundry was in the middle of it! Stay away from this place as far as possible. I requested full refund!

New management is terrible

There were several people mingling around the entrance with others sitting at a picnic table close by drinking alcohol and smoking marijuana. It definitely wasn't a good look. Thursday night when returning from a meeting at 8:00 PM there were 2 men in kilts in the lobby and the older one was on his phone no doubt trying to check into this hotel. Friday night I arrived at the property at 9:30 PM there were people standing around in the lobby with no one at the front desk. My room key wouldn't open the door. I went to the lobby a woman who is part of housekeeping staff informed me operators of the hotel shut down the system and left the property. She made a phone call and told me a person would be coming in about 15 minutes. A guy showed up with a couple of pry bars and forced the door open. He said if leaving the room to place the security latch into the door jamb to prevent it from closing completely. I had no intention of leaving my room after this incident. This morning when leaving at 9:15 AM the woman who I spoke with last night was mopping floors in the lobby and entrance areas. She told me to leave the key at the front desk since there was no one present again. This indicates to me they're indifferent. Motel 6 company must revoke the franchise from these owners for turning off the key system.

Trash was left behind door in restroom the sheets was dirty no shower curtain had ask wash coth every day staff was ok good area

there was nothing there i like to begin there room wasnt ready and i wouldnt recommend anyone stay there the place need refurbished.

They cancelled my room without let me know, and even they cancelled my second day and they still charged me. It is so unfair.

I booked a hotel on Expedia in advance. When I arrived, the hotel informed me they had given away my room and were full. It didn't matter that Expedia had already charged my credit card for the weekend. Clearly the hotel found someone willing to pay more on a crowded weekend and disregarded my reservation. The issue is Expedia refuses to refund their charge to my credit card even though the hotel gave away my room. Expedia is a 15 B$/yr company that is only concerned with boosting their stock price. If you want to be treated fairly, find another website to book travel with - there are many alternatives!!

I didn't end up staying because the manager said there had been a mixup with Motel 6 (not Super 8 as previously reported). Either way, they did not have my reserved room, and I had to seek accommodations elsewhere. Frankly, it was a relief. The General Manager lacked professionalism and people skills. It looked under-maintained from the outside. I'm frankly glad I didn't end up staying there.

Very bad no communication . Said our room is not avilable and they are fully booked at 8 pm when we are checking in driving 4 hrs .