Best Western Hotel Piccadilly

AC wasn’t working properly and made a terrible sound.

hotel staff was very helpful I found the room very dusty and in need of cleaning upon check-in. They supposedly cleaned it every day, but only the bed sheets, because there was dust in the room every day.

Air conditioning worked great. Good location, walking distance from local transit. Great breakfast

Friendly and helpful staff. Hotel is in a great location. It’s just a few blocks from the train. Very easy to get around from here

Away from public transport Garage(it was written that has a parking) For me I found a garage 1 km away from hotel Compact building(reception in th 1st floor

Multiple steps from the street to the reception and from the reception to the elevator that takes you to the guest rooms

The hotel was close (7 min) to the metro station. The hotel has only one elevator and very small. Staff is not even trained to help you if you have many luggages. The rooms very small. Wouldn’t recommend to have a breakfast in this hotel. The cost vs what you get in a far location from downtown is not worth it. Overall, this hotel is below of expectations from global chain.

Location, value. Friendly staff accommodating. Little things like offering complimentary wine and hourdouvs. Nothing I couldn't live with.

Front dest staff were always so wonderful and accommodating!! Everything was great. No bad review!

The room was not make up properly and the cleaning lady left some stuff back. But on overall the location was very clean.

Individual at front desk was very helpful and friendly.

Location Long steps

I found the hotel was in an excellent location relatively close to the Metro and trams (about 500m walk). The room was comfortable and as it was mid-June the A/C worked very well. I also like that this hotel is farther from the hordes of people and very touristy venues. I did find the bed and pillow to firm for my perefernces.

Dear Best Western Hotel Piccadilly, I hope this message finds you well. I am writing to formally express my dissatisfaction with my recent stay at your hotel, from the 10th of April to the 14th of April, 2025. Unfortunately, my experience did not meet the expectations I had based on the hotel’s reputation. Firstly, while the hotel is advertised and sold as a 4-star establishment, the hotel only has 3 stars, as evidenced in the attached images. This discrepancy was quite disappointing and misleading. Furthermore, the air conditioning in my room was not functioning properly. Despite bringing this issue to the attention of the staff, it was not resolved during my stay, resulting in an uncomfortable environment throughout my visit. In addition, I encountered issues with a broken shower, and the breakfast provided did not meet the standards set by the images and descriptions on your website. It is my belief that guests should be guaranteed a comfortable and enjoyable experience, and regrettably, this was not the case during my visit. I trust that you will take this feedback seriously and take the necessary steps to address these concerns, so future guests do not face similar issues. Sincerely, Tiago

Excellent greeting by all reception staff eveytime we came in and left the building who ever was on duty. All the team were very polite and professional. Breakfast was fine. No greeting when we arrived and had to work out what we had to do ourselves. No hot beverages offered, had to ask for tea towards finishing breakfast on first day. We took our own hot chocolate from the foyer machine the 2nd day

Aircon did not work. Small single lift was congested.

V good

Good

Exceptional

Breakfast was good Staff could of been more personal.