Best Western Roseville Inn

Inexpensive room that was clean and quiet

Breakfast: minimal selestion and quality. Stair railing to second floor have awkward hand railings. Ckeck in time of 3 pm didn't happen...not able to check in until 5 pm!

Room key kept getting deactivated which was very annoying

Great stay very clean and very comfortable

It’s was affordable and you get what you pay for. Room was nice

We will never stay there again. Our experience was horrible. It took 30-45 minutes to be assigned a room. We had requested an accessible room because my wife had just had ankle replacement surgery - this was her first post-procedure trip. The room was NOT an accessible room - the bathroom wasn't equipped for someone who couldn't stand and balance on two feet. The sheets seemed a bit dirty (maybe just stained). The service was ABYSMAL. Our room never got cleaned or serviced during our entire stay. We were told on day two that that was "normal" and that we were informed when we were checking in that we had to "ask" for service. (We weren't told that.) We were then promised service the next day. Didn't happen. DO NOT STAY HERE. We certainly will never return.

The outdoor pool was a lot of fun and great to have for the kids. Easy location to hop onto the highway or get to shopping. Other guests were very nice. Dog station was big and had poop bags. Our room was very roomy and clean.

I’ve never been so rude handled in my life by the staff I definitely would never ever recommend that hotel to anyone ever

Superb

Nice Motel. But Freeway Noise.

Clean, quiet, suited for pets. That it was comfortable for my pets. I will note, though the posting said pet friendly, they do not allow cats! I traveled with my cat and they said they didn’t allow cats. Could have been disastrous but they allowed her to stay. pets are additional charges.

Exceptional

Rooms are clean, staff is great. Good location

Everything was perfect it was my first time there and will stay again next time I visit Roseville.

The complimentary breakfast. Nice staff who helped me with my card key to get inside the room. That's it. To start, the card key is awful. I could not get the door open with the card no matter how slow, how fast, or what angle I put it in. It just didn't work. It's 102 degrees and I spent way more time than needed to try to get inside. Next is the bathroom. When my son was taking a bath, he noticed the ceiling was dripping from the 2nd story. It was obvious that it was patched before but huge crack causing multiple leaks to come down in the tub while he was taking a bath. Who knows if that's sewer water, toilet water, or something else. Gross. Because of this, I was not able to take a shower myself. I told the front desk and showed him video/pics of it and the maintenance comes with a wrench and pipe tape. =( Nice size refrigerator but too bad it never gets cold. AT least the ice machine wasn't too far away but the ice melted as I was waiting for someone to help me get back inside the room because of the key card issue. Lastly, the walls of the room is like paper thin. I can hear everything so not really a good night's rest when I can hear someone thumping above me (I was on first floor) and outside with folks walking by or cars parking. This is a very very sad location and Best Western can do way better than this.

Location People knocking on my window and door throughout the night.

Exceptional

Good

Noisy A/C room could be better cleaned

Good pillows. Good breakfast. Overpriced. Water would not turn off after my shower. Had to call maintenance to shut it off, interrupting my time to be out of there by 11 am.