Kona Kai San Diego

When you stay at Kona Kai make sure you stay on the newer side the other side is dirty lamp was so dirty smells wierd also. The suites are the way to go!

Bed could have been nicer, but on the whole everything was really nice. The grounds were immaculate. The restaurant was a little short staffed for brunch, but the evening drinks were on point!

This was our first time staying at Kona Kai. The resort did not disappoint. Room was beautiful, clean and great view. The staff from front desk, restaurant and pool friendly and accommodating. Loved they had 2 pools. One family friendly and the other 21+. Beach with fire pit was a great way to end the day. Definitely will be returning and highly recommend to family and friends.

When we arrived, I was told that our room was still not available. I was also told they would call me once the room was ready. I went back to check and a woman told me I might have to wait until 5:30pm check in is at 4 PM. My husband went back to the front desk immediately after and a gentleman immediately gave him the room key. I never received the promised phone call. I was also given a pool card so that we could wait at the bar, but the card did not work, which made the situation even more frustrating luckily the bartender which was amazing open the door for us. The best part for us were the people at the Vessel restaurant and pool bars. Another disappointment was seeing food left on top of the trash/recycling area outside overnight. It was not picked up until the following morning. For such a beautiful resort and such a special gem, these details were really disappointing. We have always loved coming here, which is why this experience was especially upsetting. Unfortunately, we are now reconsidering whether we will return in the future. I truly hope management addresses these issues because this resort has so much potential, and we would love to continue coming back.

Checking in took very long time, I got there around 11:30am hoping there would be an early checking in they kept telling me they are cleaning rooms and will let me know soon 5 hours later they finally had a room on the first floor ready for me. I’m not going there again or recommending them.

The food was excellent. Staff was very friendly and helpful. Rooms were spacious and very clean. The grounds were well taken care of and the sand was raked, chairs set out and fire pits lit at dusk. Great experience. Pricey but well worth it!

Very, very, very expensive for an old, tired facility. Room was clean but decor was on par with a motel as was the lobby and the grounds. Super disappointed for the price point.

Bathroom is old. It needs restoration

The hotel room was nice and spacious. Very clean. We thought this hotel was good. The only downside was that, that there was mentioned that there was a private beach. Yes there was a private sand area but no sea to swim in. One of the reason we chose this hotel was for the beach. So we were very disappointed when we got there.

They work on a skeleton staff so for the cost of the hotel you don’t get much in terms of services. We ordered the champagne to be in our room at arrival and it wasn’t :( so we went to the pool bar and when we came back to the room the champagne was there but it wasn’t even in an ice bucket and there were 2 glasses when our res was for 3 adults in our room One of us arrived 30 minutes before check in and the front desk would not allow her to go to the pool bar to wait for us! At check in I felt like we were given more a set of rules than like a valued and welcomed guest. I had told the hotel that we were there to celebrate birthdays but more Importantly that we were there with friend whose husband had died a few weeks prior- I only mentioned this because the hotel asked what the reason for our stay was. I had planned to stay again in October when we return for my friends husbands celebration of life at the Portuguese hall but this hotel was just not worth the cost

We had a great stay at Kona Kai. The front desk staff is very helpful and friendly. We had massages at SpaTerre, which were fabulous. We’d stay here again.

Great stay!

There were several large events taking place during our stay, and the lawn and common areas consistently smelled like a bar or fraternity house due to the amount of alcohol being consumed. Because of this, we did not feel comfortable using many of the hotel amenities, including the pool. At night, wedding guests continued partying in their rooms well into the early morning hours. The hotel felt more like a college dorm or apartment complex than a resort, with people partying at all hours. Security was unable to get the situation under control, and eventually the police were called. The following day, we were horrified to see that a member of one of the wedding parties was taken away by ambulance under what appeared to be very serious circumstances. We ultimately asked to move rooms. Unfortunately, we were moved from our suite into a smaller standard room. The air conditioning in our original suite also did not work properly, and we slept terribly the first night. The front desk appeared significantly understaffed. Nearly every time we needed assistance, there was a line and a considerable wait. The standard room we were moved to on the marina side was also disappointing. It felt dated and run down, and the bathroom felt grungy and not particularly clean. We stayed for five nights and paid approximately $3,000, and the experience was absolutely not worth what we paid.

The rooms were full of dust , smelled the urine and the bedding / pillows smelled . I had to put towels on the beds . my son and husband didn' t even sleep in the room they went and slept on our boat .

I loved the location, the private beach, the pool and spa and access to marina frontage, lobby courtyard was simply beautiful! The room however was in need of maintenance. The curtains were hanging off the hooks on arrival. The wall paper was heavily stained from previous water damage and peeling off the wall. The counters were not very clean (dusty). In room coffee bar had only a very minimal coffee mates and stevia (2). So for the $$$ price I paid, I def expected more from the room I was given. Still would stay again if in a room that was maintained and ready for occupants.

I was very impressed. Love the place and the surrounding I will be back. Thank you.

We loved the location of our room. Close enough to the pool and “beach” but also far enough to not hear all the noises. The staff is super friendly. The only thing I would say about our stay is the high daily parking rate. I’m sure it’s the going rate but paying $400 for our 4 night stay was a little steep. Just our opinion.

Delightful!

The only disappointment was the room category. We paid extra for a Marina View Junior Suite, but our first-floor room (172) overlooked the gate to the adults-only pool, a reserved cabana, and a chain with a reservation sign. The marina was technically there but only barely visible beyond all of those obstructions. We joked that we had more of a "pool gate view" than a marina view. If you're booking for the view, I'd strongly recommend requesting a second floor or higher. The first-floor rooms in Building 7 may technically face the marina, but the actual view is largely blocked and looks nothing like the photos used to advertise the room category. I would have gladly paid more for an upper-floor room had I known. That said, we truly enjoyed our stay and would absolutely return. Next time, we'll just be sure to request a higher floor so we can enjoy the marina view we were hoping for.

Worn out property. Not worth price.