Bay Hotel

I contacted the property immediately to report the issue and ultimately checked out because the accommodations were not suitable to stay in. I left the key at the front desk and notified the property by phone. While I appreciate the staff communicating with me regarding the situation, travelers should be aware that the actual condition of the room may differ significantly from what is represented in the listing. Based on my experience, I could not recommend staying here unless the property addresses the maintenance issues and ensures the rooms accurately reflect the advertised photos and amenities.

Bad

I would give it a ZERO if I could. Absolutely disgusting, unsafe and unclean environment. This is a cross between a motel, a halfway house, and a jail. There's graffiti everywhere, smoke alarms ripped out of the walls, disgusting communal showers, no air conditioning in the rooms, filthy bedding with bed bugs and numerous cigarette burns in the sheets. I would rather sleep in my car than EVER return here.

Nice employees don’t trust the photo’s! once me and my family got there everything was burnt out, rooms are soo small and bed is too close to the door that it doesn’t open all the way so you can’t even get in the right way. my window view was literally a brick wall with no ventilation and to top it off we had NO AC, in either room *I booked 2* there’s a ac box in the room to ‘turn it on’ but it didn’t even do anything I think it was just for decoration. so it was just hot inside our rooms. the area was soo bad, so definitely do your research. there was a lot of trash outside the rooms, bad pee smell when walking in the building, floors creek so bad I would honestly just not book here unless you are desperately looking for something last minute and cheap like I did. I get the “you get what you pay for” but man for $160 I would’ve expected something at least a little better then this..

Hotel and room smelled heavily of urine. The whole building was in disrepair and the room itself was filthy. Bad enough that I slept on top of the covers fully clothed. Cigarette burns in the comforter and carpet. Paint falling off the wall, bedroom sink plugged, no AC, and a broken refridgerator in the bedroom. The staff was unapologetic about the facilities and lack of food (there was no breakfast). Communication has been terrible. This place is violating business codes on multiple levels. It needs to be shut down immediately.

Don’t stay here ! Dont look

Upon arriving in the room, we immediately noticed the stains and the tears in the carpet the graffiti on the walls, the broken sink, the torn bedding, the missing smoke detectors, mold on the floor, and what can only be described as possible drugs duct taped to the wall. When we immediately attempted to leave, the office was closed. We left and never stayed in the room. The area of town is very scetch. Pay the extra money and stay anywhere else.

Nice room with a tv but is didn't work. A fridge microwave and sink. No ac it was uncomfortabley hot 24/7 in the room even with our fan we brought running non stop. The bedding was covered in burn holes and there were stuff splattered all over the walls. But other than no ac i cant complain it was way nicer than our last place.

Area is extremely unsafe roads full of homeless people. I saw people breaking the car glass parked on the street. Will never go there. Worst experience ever in my life regarding hotels. My suggestion is not to pay before visiting physically

The hotel was a complete dump ! The bedding was disgusting. Holes and burns and no towels to guest. And what hotel only takes cash. ! I will never ever stay there again. Horrible and shady area. Beware

The room was filthy, tiny, and poorly maintained. The windows and shutters were covered in dirt, the bedding had cigarette burn holes, there were broken switches, damaged walls, and even a loose ceiling vent above one of the beds. The entire property looked neglected and unsafe. We did not feel comfortable or safe staying there, especially with a child, and had to leave and find another hotel. This place should not be advertised the way it is. Avoid at all costs. My family decided to check out after 15min there.

The room with a private bathroom The tv was so small and so far away from the bed hard to see it and room I had to clean was not very clean at sll

Nothing There was no bathroom, there was blood on the walls and ceiling, the window was bolted open, it was so dirty, even the sheets were disgusting, the headboard waa crooked dirty and falling down, no parking, wen I got there I saw the room, and immediately asked for a refund, the front desk told me I had to contact booking.com and so I did and they told me to wait for a call back which I did, and then they told me they couldn't do anything it was up to the hotel to refund me the money. I then went back to the office and told them and they said since it had been an hour i was stuck with the room or I had to call booking.com. it was the worst customer service I will never use booking.com or the bay hotel again!

There was no bathroom, there was blood on the walls and ceiling, the window was bolted open, it was so dirty, even the sheets were disgusting, the headboard waa crooked dirty and falling down, no parking, wen I got there I saw the room, and immediately asked for a refund, the front desk told me I had to contact booking.com and so I did and they told me to wait for a call back which I did, and then they told me they couldn't do anything it was up to the hotel to refund me the money. I then went back to the office and told them and they said since it had been an hour i was stuck with the room or I had to call booking.com. it was the worst customer service I will never use booking.com or the bay hotel again!

Nothing. It was a shit hole. Writing, holes all over the walls. Splatters of unknown liquids on the walls, the vent hanging for dear life from the ceiling, horrible AC, cigarette burns in the blankets, mold all over the shower, windows hardly open and flies everywhere, no soap or towels to shower with.

The only thing I liked was the affordability. If you don’t care about where and the conditions you want to stay and just need to pass out after drinking, then stay here. Otherwise, not worth it. The conditions were terrible. The paint was coming off, there were stains everywhere, the TV didn’t work, some light switches wouldn’t work, there were foul odors, and things were falling apart. The only good thing was the front desk person who was nice but the conditions of the room were appalling.

Despite filtering for a hotel with 'breakfast included', this was not the case here - I note the hotel still states this, despite no breakfast available. The TV in the room did not work - I reported it the first day, and it was never resolved. The lightbulb in the reading light taken was missing, this was also reported the first day and never resolved. The microwave plate was missing - based on the prior two issues being ignored, I didn't bother reporting it. The 'hotel' seems to be used for long-term use,, with many 'residents' having their entire belongings in the rooms, leaving a foul odour when the door is open. I was shocked to see an aggressive-looking dog had been left in the corridor outside my room all night, twice. The bathroom/toilet looks as if it it is cleaned once a day.

My experience with this hotel was extremely disappointing from start to finish. Prior to arrival, I advised the property that I would be arriving early to drop off my luggage. When I arrived around 10am, I was met by a staff member who appeared unhappy and unwelcoming who had just woken up. My bags were stored in what appeared to be a personal bedroom, which immediately raised concerns about the security of my belongings. When I returned later to check in, I asked whether I could leave my bags for approximately one hour after checkout the following day and was told there would be a $40 charge. This had not been mentioned previously, and when I questioned it, the response felt defensive rather than helpful. After feeling uneasy due to the service and also being uncomfortably greeted by two men wearing balaclavas as they were passing me to go upstairs to their room, I requested to briefly view the room before completing check-in and was refused. When I asked for Wi-Fi access so I could review my booking details, this was also denied. I was then told that unless I paid the full room fee immediately, the conversation would not continue. As a result of the overall interaction, feeling unsafe, poor communication, and lack of customer service, I no longer felt comfortable staying at the property and chose not to proceed with the booking. What has been most disappointing is what happened afterwards. I sent multiple emails outlining my concerns and requesting that the cancellation fee be reviewed. These emails were ignored, no acknowledgement was provided, and no attempt was made to address or resolve the issues raised. Despite this, I was charged the full cancellation fee. Everyone has bad days, but the complete lack of communication and unwillingness to address a genuine customer complaint has left me feeling extremely dissatisfied. Unfortunately, based on my experience, I would not recommend this property.

Not clean at all

Bed in terrible condition, tape hanging on the wall to keep the bad frame up. Blood on the windows edges. Burn marks and wholes in the blankets. Person in the front said for me to touch the blankets and remove them to replace them knowing theyre filthy and there was brown stains also. Sink table was cracked and the bottom under it was cracked and broken from being wet or soaked for so long. Stool chair very old and dirty with stick stuff. The room was completely unbearable to stay in, there was a smoke detector covered in cardboard from a cereal box. Room service 0-10