National 9 Santa Cruz

Outstandingly clean

Nice room and clean

Made the whole trip a lot easier

This was my first stay with National 9 Motel. Booked it last minute because of the pricing for one night was competitive. It was not the best stay but not bad either. Pros: The room was just ok and clean for the most part. It looks renovated. Check-in process was very seamless. Walking distance to a few restaurants which is a plus and not too far from downtown and the boardwalk. Cons: The bed was too soft I sank in when I sat down, felt like a waterbed. I didn't not sleep well on it. The bed sheets had makeup and other weird stains which gave me the ick. Some of the large towels had dust bunnies on it which I avoided. Another thing was the noise level. The walls are thin and you can hear other guests. Also, you can hear the traffic because of the exits nearby.

My room was the cleanest room I've ever been in! And I have traveled a lot!!! And Kim the owner along with her husband (sorry did not catch his name) were the sweetest, kindest, lovely people!!! Highly recommend! Except for noise and the location is kind of crummy, but a cute park around the corner helped!!!

Very friendly staff.

Affordable comfortable clean safe great coffee

Exceptional

The beds were to hard

Bedbugs , male owner was upset I wanted receipt of refund he gave me and rushed me out door when other customers came in

Exceptional

The National 9 is a simple, 2-star motel, but it was exceptionally clean and in a very convenient location. I liked that it was away from the grunginess of downtown and there was a walkable neighborhood and park adjacent. It is always close to the highway so easy to get to the Santa Cruz mountains or other areas. What really made my stay memorable, though, was the hospitality of the owner, Kim. She was incredibly warm, welcoming, and accommodating—the kind of genuine, personal hospitality that is so rare these days. It made the experience feel more like staying with a gracious host than at a motel. I would happily stay here again. The plug in. I have an allergy to these. It was unnecessary as the room was clean and fresh without it.

Management was very helpful and kind.

Exceptional

Outstanding customer service. Managers and staff were very friendly and kind! Excellent WiFi internet reception too! We were very pleased with everything during our stay!

Very good

Very good

Superb

Exceptional

The price was the best part It was noisy. Walls are thin.