Fairmont Miramar Hotel and Bungalows

Exceptional

From check-in all the way through check-out all staff of the hotel were amazing, not one single complaint! Not only were they professional, courteous and friendly, they went above and beyond to assist with any requests or needs. The location was perfect and the view from the room (9th floor 935/937) I have never enjoyed such an amazing view of the California coast. Aida from housekeeping was the best! Prior to end of her shift, she always made sure to knock on door to see if we needed anything for room before she left. I have always traveled to California yearly for my vacations but normally went to Laguna Beach, Newport or Del Mar. After this wonderful experience and most enjoyable stay, the Miramar will now be my new yearly vacation destination. It offers everything anyone could want for rest and relaxation without having to leave the hotel. If you want to go to Beverly Hills for a walk on Rodeo Dr. or to enjoy the finest restaurants, it is only a 20-25 minute drive depending on day and/or time. I have done a lot of traveling in the past 55 years and I must say this was the best hotel, staff and experience I have encountered to date, The only "complaint" I would have to share is I don't mind the need to charge a daily resort fee, however, to add a daily parking fee of $80 per night to the $50 daily resort fee is a little overboard, especially for a 6 night stay. I can appreciate minimum parking capacity and the need to charge, however, a reduced/combined fee of $90-$100 per night (resort & parking) for those who travel by car and are staying over 2 nights should be considered as an incentive/reward for those like myself who book extended stays.

Exceptional

Very disappointed with our stay I would like to express my total disappointment and frustration with our experience at your hotel. My husband and I booked a King Deluxe room with ocean view. However, we were given a room on the 4th floor with only a distant and partial view of the ocean, which was not what we had booked or expected. At check-in, we reminded the gentleman at the reception desk (the bald gentleman with an earring in his left ear) about our reservation and politely explained our concern. Unfortunately, he completely ignored our request and simply told us that this was our room, without making any effort to listen to us or find a solution. The photos and description on Booking.com clearly show the type of room and the ocean view that are included with this category. This was precisely the reason why we chose and booked this room. We were extremely disappointed and upset. We paid for a King Deluxe room with an ocean view, and what we received did not match what was presented when we made our reservation. What made the experience even more disappointing was the lack of attention and willingness to help from the reception staff. We would have appreciated at least an explanation or an attempt to find a solution. Unfortunately, this experience left us feeling very disappointed and undervalued as guests. We sincerely hope that the hotel will take this feedback seriously and review how room assignments and guest concerns are handled in the future.

Superb

Exceptional

Superb

Best thing? The friendly staff - the team was on point and clearly working together.

Exceptional

Superb

Beautiful hotel. Excellent location and friendly and helpful staff. It was perfect

Exceptional

Location, staff, and overall hotel atmosphere. Having to wait two hrs to check into room after having a 4 pm check in. Staff stated the room was not yet ready -cleaned. Thet tried to accommodate by giving free amenities, food and drink, while we waited.

The food cost was pretty ridiculous, especially at a pool. If you got the power bowl with chicken it was $50! It actually became a conversation starter among guests haha. That being said, the food was good.

Exceptional

Great location, atmosphere & dining/drinks options. When I checked out, I had £200 worth of incorrect charges to my bill from two separate transactions. It was refunded but not what I was expecting from a hotel like the Fairmont!

Exceptional

Bikes Very loud

Superb

Superb location, best neighborhood in Santa Monica. Lovely rooms and balconies. Very comfortable beds. The staff are very helpful. The incidental deposit is far too much, at 300USD per night.