Pullman Santiago El Bosque

Very good location in the financial district close by to mall and restaurants area. Very friendly staff. You need to pay in cash to avoid extra charges.

breakfast was ok. Unfortunately was not included.

Location The gym too small

Probably the time it took for the front desk to respond to me on whawhatapp. I asked a couple questions a week before arriving and got the answer the day I arrived.

I was unable to order room service as I kept calling and calling but no one answered, to the point that I had to go down stairs to have breakfast instead.

Room clean

heavily intoxicated, incoherent man entered my room in the middle of the night without my permission. I had to scream for several minutes until other guests came to help. I ran to reception expecting assistance, but instead I was blamed for “not closing the door properly”. I was in shock and had to call the police myself. The man was later found and detained. Waking up and realizing there is a stranger inside your room is literally a nightmare — something you would expect from a horror movie, not from a Pullman hotel. The most shocking part is not only the incident itself, but how the hotel handled it — dismissive, unprofessional, and even mocking. The staff involved - Constanza (reception), Daniel (security) and another security (i don’t recall the name) showed no urgency and no real willingness to take responsibility. This is a serious security failure. Either the key system or the door locking system did not work, and in both cases it is the hotel’s responsibility. I still have not received any proper response or explanation from the hotel, and no one has taken real responsibility for what happened. I am fully committed to pursuing this case further and will escalate it to the relevant authorities, including the tourism police and SERNAC. I will also share my experience publicly across social media and review platforms, as this is a serious safety issue that other travelers should be aware of.

Location Room downgrade, overbooked, not 5 start hotel it´s a harder 4.

None

Hotel did not have late checkout available, regardless that I had no issue paying for it. This was due to "Public Holiday" and they did not comment any further. This was disappointing, but the staff was even more so. For a high rated hotel, it didn't meet the expectations.

Location is the best thing Checking out took a bit longer than expected

Comfy and well set up. Long distance from old town. Pool was cold.

Very nice and central location, beautiful lobby area, and reasonably friendly staff. Cancellation policy under circumstances out of our control were quite unreasonable, (we lost 2 nights of our 3 night stay) that we pre-paid for due to delays from the USA (Chicago > Miami > Santiago). We communicated in a timely manner with the property every step of the way. As such, we had to pay for 2 nights of stay at the Pullman in Santiago, though we could not get there until the third and final night of our reservation, while also paying for 2 nights of stay/lodging in Miami (because we had no other choice) due to airline delays. Instead of of working with a loyal Genius Level 3 member or even considering the sincerity of our request within reason and good communication, it seems that the property is very concerned about their bottom dollar vs actually satisfying their customers/visitors/guests.

free parking, overall nice price/value

Very good price for the comfort and experience. Nothing so far.

The hotel’s location is simply excellent. It is located right across from a very elegant shopping plaza filled with great stores, restaurants, and bakeries, which makes everything extremely convenient and enjoyable. Having so many options just steps away truly enhances the overall experience. , the rooms are quite small, which affected our comfort. Additionally, one day we lost power in our room and when we called for assistance, no one came. We were told they were very busy, and the Guest Services phone line was not being answered. I eventually had to call Room Service just to file a complaint, which was frustrating and disappointing.

Location Staff not helpful. At 10am Rebeca said she would message me when the rooms were ready. We waited all day and returned at 8:30pm after not hearing anything. Room had blood on the chair and mould in the bathroom. Highly over priced. Wish we would have booked elsewhere.

Room is huge and comfortable. Nicely decorated . Location is excellent. Service is excellent. Nothing

Breakfast was ok. Nothing exceptional. I think just about right for this hotel class. Could add more variety. Maybe omelettes? Would love to see whole wheat or multigrain bread. I love the lit mirror in the bathroom that can be used like a night light. There seems to be a leak in the shower. Not a huge one that would require changing room but still annoying. I have to mop up the water from the floor after each shower. No literature at all in the room such as city guide, menu, price for fridge items etc.

Only location If you don’t have credit card, be ready to pay extra VAT in pesos in the amount of 19% on top. Manager rejected our request to put an extra bed for our daughter (reservation was for 3 persons) because there was no staff. Reluctant to help solving the issue, somewhere rude