Sheraton Santo Domingo Hotel
About Sheraton Santo Domingo Hotel
This hotel is set in the George Washington seafront, just 1.2 mi from the historic Colonial City Center. It features a swimming pool, a spa and a views of the Caribbean Sea. Each elegant room at Sheraton Santo Domingo has air conditioning and floor-to-ceiling windows. All rooms offer a laptop safe and flat-screen cable TV. Free Wi-Fi is available in some rooms. The restaurant offers breakfast and lunch buffets, as well as à la carte dinner. Guests can also relax and listen to music in the lobby bar. The pool’s furnished terrace and the garden are open to all guests at Sheraton Santo Domingo. A fitness center, sauna and gift shop are also available. The Sheraton Santo Domingo is less than 6.2 mi from the National Aquarium; The Columbus Lighthouse is less than 15 minutes' drive away and Las Americas International Airport is 30 minutes' drive away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
- Air conditioning
Reviews
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For my 6 years all Nothing i like will never back again i booked for ocean view and they give me garage views dirty views is terrible stay in this hotel ac make lot the off noise when I go talk on front they say sorry no more room available I stay for two day is terrible
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It would be convenient if I had a microwave in the room.
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they have to change my room 3 times noise and quemical smell
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Size of bathroom and overall dated room.
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My wife, Stephanie, and I stayed here to celebrate our anniversary, and it was an amazing experience. Everything was excellent, especially the staff. Their hospitality and attention to detail made our stay unforgettable. We will definitely be back to Sheraton! Thank you! Honestly, the only thing we didn’t like was that we couldn’t stay longer. Everything exceeded our expectations.
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Nothing
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Exellent customer service
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Excellent service Room was a bit dated
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Nothing The refrigerator did not work . They gave us a second frig . The water in the bathroom was brown both days of my stay . The pool water was murky. I added pictures of the murky pool and the brown bathroom that I noticed after I was in the water . I added the room view also of the ocean . The manager excused her self and never offered another room . She said a spa massage would be free for the bad experience. I never did it . If the water was brown imagine the spa . This say was Monday to Wednesday. I’m going to review this hotel on all platforms.
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The common areas of the hotel were in good condition, but the rooms are in need of maintenance and upgrades. The rooms with ocean view make it pleasant because of the view - I traveled with a group and we had a junior suite, an executive room, and an ocean view room . The beds and pillows are very comfortable. The club lounge and the concierge (I forgot the name. I’m so sorry!) are great. The staff is fantastic, except the male who’d answer the phone the times I had to call because there was no hot water Front Desk: 5 stars Club Lounge Concierge: 5 stars Club Lounge: 5 stars Restaurant staff: 5 stars Team helping with luggage: 5 stars They all remembered our names, and that goes a long ways. I had a Junior Suite, and I felt it looked old. The executive room had no hot water, and then we were told we needed to leave sink faucet running in order to get lukewarm water in the shower. We had 2 incidents with one of the elevator ms, and the second one was dangerously scary. As one of our team member was coming down for breakfast , the elevator dropped 3 floors very fast and stopped suddenly, causing for him to fall; it then jolted him up, when it started ascending rapidly. This happened 3 consecutive times and he had to hold on to the metal bar. He texted me and I alerted front desk who took it seriously, but maintenance didn’t show concern. When my friend was finally able to get out of the elevator, they started filming the numbers to see how erratic it was, and then put it out of order with the door open on the 11th floor. That was on a Tuesday; the previous Sunday, we had to take the service elevator because of the problems.
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Location and staff The smell of the room was so bad that my husband and I got sick ?
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Wonderful staff and a nice place to escape the hustle and bustle of the city. It is located next to a big road so the pool area was a bit noisy, but that can’t be changed. It also took a bit of time to check in and out.
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The ambiance was beautiful, the staff was exceptional. There were not enough towels in the room. There were to in my room and only 1 face towel and only 2 towels.
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There was no electricity!
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Location and Staff Very Very Noisy
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Excellent service from all staff!
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Luxury hotel. Excellent stay.
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Location affordable Not enough parking
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It was one of the best and cleanest hotels I have ever stayed at, the staff was very pleasant and very helpful, very friendly as well. The room was very clean, the bed was comfortable, and the food was very good. When I booked my room, I was given the option of a room with full ocean view, a room with partial ocean view, and other rooms i guess with not much of a view. I booked and payed for a room with full ocean view, but instead, when I checked in, i was given a room with just a partial ocean view. No big deal, but give me what I paid for.
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Nothing Terrible staff. Nickeled and dimed you. Disrespectful
