Pullman Sao Paulo Ibirapuera

The room was dated, the electricity was bad

The rooms are spacious and comfortable, the location was perfect for our needs, and staff were lovely. The breakfast buffet was excellent. It’s a lovely lively hotel and is convenient to a lot of great sites in São Paulo. We stayed twice at the start and end of our trip, the staff the first time around (Christmas Eve, Christmas Day) were so kind and so friendly and really made us feel a part of everything. The staff the second time around (early January) were not as welcoming or friendly but still professional. Room service food was very tasty. The bar in the hotel was astronomically priced compared to all the bars and restaurants that were a 10m walk from the front door (5-8x more expensive) and the service was sub-par. I had a few troubles ordering wine from room service on our second trip (language barriers) but the attendant was so kind and was working so hard for me.

Bed & Bar & Parking Really dirty floor inside and outside the room

Location and breakfast The tv wasnt actually smart, even with the ad saying so. It was not offered any room or service upgrade.

bed was comfortable concierge was helpful check in was very slow toilet flush was broken

Absolutely fantastic gym, 24/7 and lots of options!! Restaurant downstairs is also decent. Quite expensive & rooms are somewhat small.

The breakfast buffet offers a wide variety of fresh options. However, the hotel's size and guest volume lead to challenges with restocking. For example, skim milk was often unavailable, and popular Nespresso capsules ran out early. Arriving after 8:00 AM meant a limited selection of coffee. This hotel is better suited for large groups than individual travelers. It caters primarily to airline crews, student groups, and organized tours, with services and amenities designed for their specific needs. As a result, individual guests find a lack of personalized attention and flexibility.

They gave me free room upgrade and I got leather slippers to take home for free - it was similar to Havana slippers :)) The food was very nice... The hotel is a bit old.

Breakfast The check in took 40 minutes which is a long time when one is tired. The receptionist then changed out room. The de luxe room had no similarity to the advertised room. Fortunately there was another receptionist who upgraded the room but it still it had no similarity to the picture on the website. People’s meals were left in the corridor all day. The steps to the swimming pool were dirty. The bathroom was too small.

Very good

Poor

Position near the park. Comfy room. Safe. Could do with a coat of paint in the corridors as the black paint is patchy and scuffed and there was mould in the shower glass track that smelt a little.

Good

Very good

Gym and staff Old rooms

Large hotel in a central location for São Paulo. The gym was large and open 24hrs. I chose a basic room due to the great 90’s styling / architecture. The room was well appointed and I loved the late 20thC styling. I hope the hotel keeps some of these rooms and doesn’t refurbish them all, as the new rooms look bland and generic, very footballers wives. (if you know, you know) a lot of Cabin crew from different airlines stay here, so great people watching at breakfast! The refurbished areas of the hotel are very questionably designed. They huge inbuilt sofa seats in the restaurant where the seat back reaches the ceiling. I mean what was the person thinking when they made them! The dated areas are way better and contain great design details.

The gym was very well equiped and cooled, the staff was helpful, the water pressure amazing The rooms were old, furnished and equiped in the 80's and smell like the 80's

OVER ALL GOOD

Exceptional

Nice facilities for the most part Some of the staff