Pool Villa Merumatta Senggigi

NOT recommended at all NOT the place to stay

The Pool Villa was spacious for 4 of us, the room was spotless. The staff were very polite & helpfull always with smile, especially Mitha. The beach was nice & clean. The New Year's Eve Gala Dinner & Entertainment were amazing and it was free of charge for all the guess who stayed in the hotel. We had a great time spending our New Year 2026 Holidays in this hotel. The infinity pool in front of Pool Villas was a bit dirty with some dried leafs. The Rinjani restaurant was a bit small to serve breakfast for a lot of guess, we were queing almost every morning, they should have opened Pool Villa Lounge to serve Pool Villa guesses breakfast.

Location, swimming pool, the beach. Friendly and helpful staff. Rooms were little rusty, hotel restaurants too far from the Villa. The rooms are not separated even if they are on two different floors, no intimacy possible. Breakfast was below standards, after sale taxes at restaurants were outrageous compared to outside restaurants.

Amazing pool and beautiful villa

The staff were all very nice and friendly, the room was clean and the gardens well kept. Breakfast was not up to standard, restaurant was not up to standard.

The villa were beautiful, we loved the river and outdoor area. The sunset bar was great, the staff were friendly There wasn't any bacon at breakfast and no Bintang crystal at the bar

Food was nice 2 bed pool villa was not 2 actual separate rooms. 1 bedroom separate and 2 beds in lounge kitchen. Disappointed as was travelling with friends. Looked forward to slipping into the pool river. We were moved to separate cottages, not on the beachfront or on the pool river. Disappointing.

The villa was beautiful. Large, well appointed and clean. The pool out the back was amazing. So much fun for the kids. The pool was being repaired when we arrived and was only half full. We were not advised of this at check in.

Our stay at Merumatta Senggigi Lombok was nothing short of a disaster. From the moment we arrived, it was clear that this hotel is nowhere near the five-star experience it claims to be. The villa we were given was filthy, with visibly worn-out furniture, and it was clear that basic cleaning standards were not met. The outdoor facilities were poorly maintained, the tennis court was unusable, and only one restaurant was open, leaving us with hardly any dining options. What makes this experience even worse is your management's complete failure to follow through on a promised refund. We were forced to leave the hotel immediately, incurring extra costs to find alternative accommodation. Despite numerous follow-ups and a verbal agreement with your manager for a full refund, we have yet to receive any confirmation or payment. Your lack of professionalism, both in maintaining the hotel and handling this situation, is appalling. This is not what guests expect when booking a so-called luxury hotel, and the way you have treated us since our departure is nothing short of unacceptable. I strongly advise anyone considering a stay at Merumatta Senggigi Lombok to reconsider. You are far better off choosing a hotel that values its guests and delivers on its promises.

I like the breakfast and the view from the beach. The place is huge and so greeny, so refreshing. The lobby and the restaurants is a little bit far from the villa but there is an access exit gate to the local restaurant from the villa, so it's easier to stroll around. The room is more suitable for a family than a newlywed. The pool is incredible. They gave us 1 free photo session too. I think this place has a low-maintenance service. We arrived at night, there was no light near our villa and it was raining, the key is not working. They don't have walky-talky for better communication. So we needed to wait and it was so dark I could not see anything and made the vibes creepy. We stayed more than 3 nights but could not enjoy the jacuzzi. The jacuzzi is awful, the hot water is not working well, it only lasts for 15 minutes, and it's starting to be cold. we complained several times. But they took so long even until our last day and finally ended up can not fixing it. That's why I feel it's not worth it. In some parts of the beach near the villa, it's so dirty the beach. I've told the worker about that, and I think the next day they start to clean it.

We had the pool villa and I can say it was the best accommodation we've stayed in! Lots of space, a spa pool, access to a pool (from.our door step), comfortable bed... we could not fault the villa. Wish we could have stayed longer.

The location is good, we had beautiful sunset and sunrise moments. Food - the breakfast spread and quality is not good. Massage- no spa available. Frog - made too much noise in the night. Loud prayers from mosque can be heard in early morning. Overall, i would give a 4/10.

The pools and location where perfect There wasn't anything not to like

A huge resort area. Not many people were around at that time. Super cozy and beautiful. The location the best in the town I could say. In between the port and the main road with many restaurants. The breakfast is very good and huge.

unfortunately quality of staff was not well trained..

Clean, comfortable, traditional style, spacious Nothing

In its time, this was a great place. And the greatness lasts… in a way. We stayed in a Pool Villa, direct access to a seriously long pool, which is great. And the villa has pretty well all you want (although, if you think a Pool Villa with 4 beds means you’ll be getting 2 bedrooms, think again. The two extra beds are in the lounge, and aren’t separate from this living area). Everything is really clean, the staff are exceptional, but there are details, some bigger than others, which let the place down. The whole complex has been around for a while (probably late 90s), and maintenance hasn’t kept up with with the times, or with use of the hotel. An example: the blinds in the villa no longer shut properly, letting in lots of light. Housekeeping arrive quickly (we arrived late, and their quick response was good) and put sheets on the windows, as if they had done this before. The next day they arrived with blackout sheets, stapled to the window. It’s a solution that works, but makes you think if a five star hotel should be having these problems in the first place. There are tiles missing in the pool. The barrier which should stop leaves and flowers circulating in the pool has been broken, and only partially fixed. The breakfast menu seems stuck in a loop (the food is decent, but could be so much better if someone gave the whole service a bit of a kick). We arrived on a Friday, and found that there was an even planned in the hotel on the Saturday (Merumatta Xckusive, “7 till we drop”. The hotel made no mention of this, and the music went on and on, forcing you out of the room (the glass in the bathroom rattled with the bass, especially in the sound check, at least 400m for the stage). We assumed it would finish at 11, no problem. At about 11.40 we stayed asking reception when it would finish, being promised 12, then 12.30, then ‘soon’. It eventually stopped at 12.47. We left on a Thursday at 12. There was already another event underway, with a stage, with music (although quieter). No idea how this would develop during the weekend. The management here need to be very careful: if they don’t use some of the income they make to renovate the property, it will no longer be desirable (and even that desirability is fading). And if they continue to make money from events that the hotel guests may not be interested in, that desirability will disappear completely.

Nice location. Beautiful sunset. Amazing staff. ❤️

The Villas are all nicely located near a 100 m pool loop. They are fully equipped. There is a nice garden/park around the facilities with a 1.5 km path. The garden is maintained really well. You can watch the sunset near the Italien restaurant with a nice cool drink. The villas are getting old and need some renovation. The 2 single beds from the children have been really uncomfortable.

Spacious villa for family and direct access to pool from Villa Jacuzzi not practical as it’s too big to fill up and runs out of hot water at ankle depth already.