Golden Temple Retreat

Everything is good

The room was lovely and the team were great Overall great service could have been a bit quicker at times

What made this place really exceptional was the service. The staff was incredibly kind, caring, and attentive. They were always asking if everything was okay and if we needed anything. We genuinely felt looked after all the time. It was honestly one of the best services we have ever experienced. They also surprised my wife with a birthday cake, which was such a thoughtful gesture and made us feel very special. On top of that, they were always ready to help with anything we needed during our stay. We highly recommend this hotel to anyone visiting Siem Reap.

The staff. So friendly providing a great customer service Not applicable. I like it

The breakfast was great, the room was spacious and the bed was amazing! We loved the location because it was walking distance from the Old Market, Hard Rock Cafe, a cute little pizza joint and a supermarket (I forgot deodorant). The staff was amazingly friendly and so kind when we came back from our tour during the hottest part of the day - they met us with chilled wet face cloths. I loved that it was a "blink and you'll miss it" location. It made it feel exclusive. When we decide to come back to Cambodia, we're staying here. The only downside is I specifically asked for a 2nd or 3rd floor room but got the very first room on the 1st floor. It was no big deal, but it wasn't what we asked for. And some of the other guests were a little loud, but not super late in the evening. Other than that, everything was amazing.

The only thing that was a slight disappointment was our rooms with two beds. The second bed in each room was shorter and much less comfortable than the main bed. I spoke with the front desk about this and due to the limited number of rooms that were available at that moment, they moved me to a second room where I only needed the single bed.

It was luxurious. Love the pool just outside if you stay on the 1st floor. Staff is so accommodating and nice. Also enjoyed the Aspara show! Noise outside can be heard.

The service is exceptional None

While the location was close to everything - it was an interesting walk to the night market. Was worth it though.

Loved it. Quiet place, fantastic room, friendly staff, good food, and show!

Everything was perfect! Starting with a warm welcome and super friendly staff, the room was spacious, the pool area is stunning, beds are comfortable and food was excellent! The place is located in a quiet area which we liked and about 10-15mins walk from the busy area if you’re into it.

There is no better hotel than GTR. We have lived and traveled to many countries, staying in tons of hotels. There’s always something we’d think of that the hotels could do better either every stay; this is untrue of GTR. The staff, food, massages, hospitality, kindness, cleanliness, beautiful gardens, glistening pool, natural setting within a busy city yet exceptionally quiet and centrally located is what you will enjoy at this hotel. They arranged everything for us- rides from/to airport, temples, massages, meals, etc. and all we had to do is relax and enjoy. The hotel and its rooms were spotless- every day our room exceptionally cleaned- flower petals on our bed upon arrival and attention to detail from every manager and staff member. The food and its service team was also exceptional. There was a separate vegetarian menu offered at breakfast and everything we ordered was tasty, fun, and delicious. We cannot say enough wonderful things about this hotel- you’ll not be sorry that you booked your room here.

Beautiful property. Clean No AC in restaurant.

room very large, well equipped, opens to a beautiful swimming pool.

The staff was tops! Lisa was very lovely in every way. The food was outstanding. The rooms were so nice. This team went above and beyond. The pool doesn’t get sunlight so it’s chilly.

Loud noise from floor above, though staff addressed it as best they could. Take-away breakfast was missing items ordered. Pool was too cold and had very few loungers, resulting in need for those staying on upper floors to sit on loungers on patios “belonging to” specific rooms on pool level

The room was exceptional. It was large and had everything that we could want.

The ambiance of the hotel was lovely, serene. The staff made an attempt to be very helpful. They were very responsive. Also, the location was excellent and having transport to/from the airport, an hour away, was reasonably priced and a pleasant journey. The facials and massages were good. To start, we had the incorrect configuration of our room. We were to have two full size beds, according to the pictures, but had to settle for a king and a single. The room was stocked for three people, so the staff had to scramble to make it right. The room was nice and clean, with some unique details that made it appealing at the start of our stay. However, within the first 24 hours, we noticed that architecturally, the space proved to be challenging. First, the shower/tub area was not set up well for taking a shower because the floor got all wet and just made it so you could not step out onto a bath mat without it getting wet. There were no other hooks anywhere other than the bath/tub area, which meant limited privacy to get dressed. You could only get dressed in the toilet area, which was a good size, but unnecessary since it only had a toilet and large garbage can that was ill placed. The sink area was too small to have too many things on top, but the shelving below the sink was not tall enough to fit toilet kits. There were no usable drawers for storage and no good places to store our suitcases. The staff was very friendly, but when they were asked about some things, such as bringing bath mats or just refreshing the room, something was generally missing. The staff really seemed to be trying their best, but just their execution was subpar. I would not have categorized this hotel as 5 Star. In addition, the breakfast had very limited options in comparison to other hotels we stayed at on this trip. The pool had separate showers for men and women, but no bathroom, which would have made sense for this area. Overall, the stay was okay, but it felt like it was a startup hotel with startup challenges, needing to work through growing issues. Their expectations and execution were misaligned. I think this hotel has a lot of potential, but is just not there yet with meeting the bar of a 5-Star hotel.

Good location the rooms are very specious with amazing bathroom , nice balcony watching the long and amazing pool. Nice touch ! The staff is eager to assist very nice people! Thank you

The staff were very friendly, and the hotel itself is beautiful. I got a $15 credit at the spa, which I used to get a nice pedicure. Everyone was super attentive and welcoming. The facilities were nice and the breakfast options had a good variety. L