The Grand Hotel

What a great hotel! It's like new, clean, big and modern. Extra touch like complimentary fresh fruit and waters in room, starbucks coffee, refrigerator. Free parking and free breakfast with eggs, sausage, bagels, yogurt, etc

Checking in was quick and easy. The staff told us where to park for our room. The room was clean and spacious and it was quiet. We had the continental breakfast in the morning and it was good. Checking out was also easy. We enjoyed our stay.

Pretty average hotel. Not the cleanest room (dirty glasses and sheets didn't fit the bed.) The front desk weren't help with directions.

We stayed here for a staycation last week to use the pool and enjoy the bar/lounge area. The pool was freezing says my 10 year old, which is saying a lot since most kids don't care about the water being on the cooler side, the hot tub was broken, there are no pool towels, the bar was supposed to be open until 9 and closed about an hour early for no reason other than the bartender just left, from what we were told by the front desk. We booked a room in which the online video shows robes, slippers, a bunch of mini toiletries, none of which were provided, and the drain in the bathtub didn't work. We knew we were off to a bad start when the room key didn't work as soon as we got there, and maintenance had to come fix the door. We inquired about checking out a day earlier as none of the amenities we went to enjoy were functioning, and was advised by the hotel and hotels.com that we could get a refund for the 2nd night we didn't stay because "the hotel property will refund for these kinds of situations," only to find out after we left, that the hotel doesn't want to refund us and hotels.com is only offering a fraction of the price we paid in OKC, which I can't even use on our next stay because the hotel isn't listed on hotels.com. I wrote the hotel staff, cc'ing 5 different managers as I'm not sure who the best person to contact is, to request additional consideration for the refund request and have been ignored by all 5 so far.

Nice

Breakfast was minimal. Room had multiple water stains and probably mold under carpet.

It's a decent hotel for a day or two, though it is old and could use some renovations. The elevator is quite dated. The staff was helpful, but the breakfast was quite poor. It seems they rely on free breakfast and parking to attract guests, given the hotel's age.

Easy check in, warm friendly staff!

Finding the hotel was easy peasy! Parking is great, the staff was very helpful, informative, friendly yet professional. Check in couldnt have been any easier! The room was wonderful! Nice view, the bed was comfortable, spacious and all. I would for sure go back to stay again.

Good location, that’s why I chose this hotel. Many nearby restaurants and shops, and even other attractions in the Bay Area are a short-drive away. Lots of parking available. But the hotel was not well maintained. There was bad smell in the room, elevator, and hallways. The door lock to my room wasn’t working, so they had to change the batteries and fix the door of the room. Breakfast wasn’t organized. They ran out of coffee and food by 8:30am. I wouldn’t stay there again

Ver good

Everything was great except ice machine was out of order

GREAT PLACE, CONVINIENT,FRIENDLY

Good location. Large rooms. Nice note with fruit and water to greet you upon check in.

Everything was as expected. Very helpful staff and spacious room. Good breakfast.

Nice breakfast set up The TV channels have been reduced and you can’t watch any of the channels from 3-31, which includes all the local channels and all the news channels.

Superb

Notified the Manager that the cable TV was not working. They never fixed the Cable TV for 2 days. Therefore, no TV for 2 days. Alarm Clock was not working. Notified the Hotel Manager and they couldn't fix the Alarm Clock. Elevator breaks down on occasion. Breakfast is terrible. Grand Hotel needs new Management who is willing to listen to the hotel guest.

Staff were lovely at check in, however our room’s dishwasher and the patio blind did not open. It took 2 days for the dishwasher to be repaired and the blind never got repaired, thus we couldn’t access the patio on our 4 day visit.

Very clean room. I would stay in this hotel again.