Imperial Hotel, Tokyo

Classy hotel, it carries so much history without feeling old or outdated. Location is great, staff is beyond helpful, service outstanding! Have everything what you possibly might need and if they didn’t have it, just call and ask and they will make it happen. Not about property but bakery downstairs at lobby) they don’t have pastries till 10 am, I mean I want my croissant with coffee in a morning) it wasn’t big deal I think it’s a cultural difference. But please make your breakfast items available early if that possible

Excellent

Dinner options were pricey

Very clean

非常好！ 值得推荐！

It’s location and exceptional service of hotel staff Bed and beddings aren’t luxe enough. To be honest I think the rooms need remodeling.

Good location (right next to the Hibiya train station). Respectful staff. Comfortable bed and good view if you stay on higher floors. There was a BIG COCKROACH in our bedroom and it took the staff good 10 MINUTES to finally arrive at our room to take care of it. The team asked us that if they sprayed the COCKROACH, we had to grab all our stuff and move to another room in the middle of the night; however, they did NOT give us another other options if we didn’t want to change a room. ALSO, they broke my luggage handle during luggage storage service. They were very respectful but not helpful - they apologized, but did NOT offer any solutions. Very passive experience. I was extremely disappointed. It was not worth it, and it did NOT meet a 5-star hotel experience. Would NOT stay again.

Amenities in room were great A little dated

Classic!

The staff are very friendly and well-trained. The room is clean, with a small table and two nice chairs in front of the window. The window faces a small park (the park is smaller than I have expected though). We like the surrounding environment, which is quieter than most areas in Tokyo. The airport buses do not go to the Haneda Airport. Most subways entries/exits have stairs, which is tough for people with luggage.

The location is perfect and the staff are very friendly and welcoming. The furnitures are very old but still in perfect condition but maybe they consider renovation of the rooms.

The room was impeccably clean, spacious, and beautifully appointed with stunning views. The staff were exceptionally courteous and attentive, providing outstanding service at every turn. A true luxury experience in the heart of Tokyo—highly recommended! None

Everything.

I basically never submit reviews of properties, but felt compelled to do so after my stay at the Imperial Hotel. It may sound as if I was given something by the hotel for this review, but I assure you that I was not. My stay at the hotel was nothing short of spectacular. The hotel itself is in prime condition. The rooms are spacious, beautifully appointed, and modern. But that's not the reason for my glowing review. The staff is the reason the hotel shines. I have been to many luxury hotels around the world, and Japanese service is always good. The service I received at the Imperial was exceptional even for high Japanese standards. For example, my daughter and I took a train to Osaka after checking out of the hotel. When we got out of the taxi, my daughter forgot her purse and only realized it later. I called the hotel and the staff tracked down the cab company that took us to the station and arranged for the purse to be returned. That is fully representative of the great service the hotel provides and I could not recommend it more.

Service, Location, concierge, price

The best representation of Japanese hospitality

Upscale facilities with better than excellent service.

Everything. The staff were incredibly welcoming and accommodating. The rooms were kept clean and tidy, and they treated our infant daughter like a princess. N/A

Location was great and hotel was superb Nothing

Location, staff attitude, traditional, rooms are perfect size, clean, generally it is perfect.