Ueno Urban Hotel

the room was fine for a single traveller. small but comfortable, good location and helpful staff.

Staffs are very bad and not clean a room.

Absolutely fantastic location, friendly staff, and super comfy rooms!

The hotel staff left a miniature rubber duck in the bathroom to keep me company. Hotel staff wasn’t unfriendly, but not terribly friendly either. Room size was much smaller than I imagined. The website photos are misleading, even by Japanese standards this room was quite small. The walls in my room were not just dirty, but badly stained in obvious areas. Road noise, especially late at night, was unreal, mainly from motorcycles and emergency response vehicles. Was not as close to train station as website might lead one to believe. Not one vending machine on property. 3 convenience stores close by, but not even so much as a drink machine on property. In-room mini fridge was nothing more than a glorified cooler. Temperature could not be adjusted. Just a simple on/off switch. The “closet” was nothing more than a slit in the wall at the room entrance. A pair of pants and a dress shirt took up the entire space. Hotel staff will not assist with taxi services. They tell you to wave one down from the corner.

Staff were trying to charge me a non smoking room when in fact i booked for a non smoking room. Beware!

Location So high Bath tab

I got a message that if i want to upgrade non smoking room when i booked for non smoking room. Beware!

Central

Too small

I reserved for a non smoking room, they would not transfer me to what I reserved for. When I went back for the next stay I was given a non smoking room but it smelled so nasty, I thought I was booked in an indian restaurant. Just nasty, never coming back here. Btw, late check oyt is Y1000/hr. Be weary bout this place. Bait and switch kinda deal.

I like the location—it’s close to Ueno Station, which is very convenient for getting into the city and accessing the Shinkansen for travel outside the city. It’s also near shopping malls, dining areas, and convenience stores. What I didn’t like is that the room is quite small. It may not be very convenient for travelers with large luggage, though this is understandable since the hotel is located in the city center.

price is cheap Staff is not friendly or helpful.

There are available ammenitoes/ coffee for guest at the lobby Front desk staff are not friendly and are not so helpful... the shampoo and conditionerr in the room are not good very cheap

LocTion Smell of the bathroom

Near the station Small rooms

Near the station and ueno busy area Small lobby and small room size

Clean and cozy A little tiny but that is fine??

It is clean and the staff is very responsible

Not so clean rooms the beds were dirty with stains.

The hotel was a good deal for the price and was in a convenient location. We had a private bathroom with a small bathtub, which was a great perk. Coin laundry in the building was also appreciated. The room was a bit small, though that's to be expected in Tokyo.